Hi Caroline, We are very sorry to see this 1 star review and we are keen to see where specifically we have gone wrong. Your feedback is important to us, and we genuinely regret that we didn't meet your expectations. We always strive to provide excellent service and we take all feedback seriously as it helps us identify areas for improvement. We would appreciate the opportunity to discuss your specific concerns in more detail and understand where we went wrong. Please contact me directly at cebdon@winkworth.co.uk so we can properly address the issues you've raised. Sincerely, Charlotte Ebdon- Office Manager