Hi, thank you for bringing this to our attention. We would like to investigate this further, if you wouldn't mind sending some more details about your experience to talktous@streetsahead.info we can look into it. Thanks, Laura

Please collect your sign

Hi Loretta, We’re very sorry to hear how disappointed you have been, particularly having missed out on two properties and having incurred solicitor costs. We completely understand how upsetting and frustrating that must have been. Unfortunately, I’m afraid this would be the case with any estate agent. Once an offer is accepted, we do put exclusivity in place and work towards progressing the sale, but ultimately, until contracts are exchanged, any party who has previously viewed the property is legally entitled to submit a formal offer. When this happens, we are legally obliged to advise our client, the vendor, of the offer. We will always make them aware that accepting a further offer is against our best advice, particularly where a sale is already well progressed. However, the vendor is our client and, if they choose to proceed with another offer, we are legally required to act on their instructions, whether we agree with their decision or not. In most cases, where a sale is well progressed, the vendor will choose to continue with the existing buyer. Unfortunately, this is more a consequence of the way the property buying and selling process works rather than an error or failing on the part of Karl Tatler. We are following the correct process and have done so throughout, but we are genuinely sorry that the outcome has left you feeling disappointed, particularly given the costs and inconvenience you have incurred. We appreciate this offers little comfort given your experience, but we would also like to reassure you that this process is not influenced by whether a buyer has sold their own property through Karl Tatler. The same process applies to all buyers. We’re very sorry that, on both occasions, the outcome has not been the one you had hoped for, and we wish you the very best for the future.

We're very sorry to read your review and disappointed to hear that you feel this was your experience with us, as it certainly isn't the level of service we aim to provide. We take great care when carrying out valuations and base our advice on extensive research, including comparable sales, current market conditions, property size, condition, location and buyer demand. We also discuss this evidence during our appointments so that clients understand how we arrive at our recommended asking price. Whilst property valuations are based on professional experience and market evidence, they are not an exact science, particularly in an area such as Wallasey where property styles, sizes and values can vary considerably. The market has also experienced significant fluctuations this year alone, influenced by changing interest rates and wider economic factors. It is never our intention to raise unrealistic expectations or, as you've suggested, ‘lead anyone up the garden path’. We pride ourselves on providing honest, evidence-based advice, even when it may not always be what a client was hoping to hear. As the market leader for property sales in Wallasey, New Brighton and across the Wirral, we believe our commitment to realistic pricing and honest guidance is reflected in our results. We're also sorry to hear your comments regarding the cancellation process. Having reviewed our records and listened back to the conversations, we cannot identify any threatening language, but we're sorry if this was your perception, as that would never reflect the standards we expect of our team. If you would like to discuss your concerns further, please contact our Managing Director, Andrew Schofield, at andrew.schofield@karltatler.com. We wish you every success with your sale and thank you for taking the time to leave your feedback.

Thank you for your feedback. We are sorry to hear that you were disappointed with the outcome of your application with our Morriston lettings team. Whilst we are unable to discuss the specifics of any individual's application in a public forum, we would like to clarify that all tenancy applications are subject to an independent referencing process carried out by a specialist third-party provider. This process is in place to protect both our landlords and prospective tenants and forms an important part of the decision-making process. As with all applications, decisions can only be made once all required information and documentation has been received and fully assessed. Unfortunately, timelines can sometimes be affected by delays in obtaining the necessary information from the various parties involved. We appreciate that this can be frustrating when applicants are keen to secure a property, and we always endeavour to keep all parties informed throughout the process. We are pleased to hear your positive comments regarding Jessica, who consistently works hard to assist applicants and provide the highest level of customer service. We wish you all the best in your future property search. Kind regards, Laurence Morriston Lettings Manager