Worst customer service of any estate agent I have used, had a viewing booked yesterday, waited for 10 mins past the arranged time and no body turned up, called the office and they said the property was now under offer but just didn’t bother …

I had a terrible experience with this company to the point I have had to submit a formal complaint. The general mismanagement and negligence caused many negative consequences such as financial loss, which was only rectified through the …

Worst tenancy experience I’ve had. They withheld our deposit with fake charges like wallpaper, oven cleaning, and paintwork, even though these were not our fault. No proper TDS protection certificate was provided and they failed to share …

Rubbish like any british letting agency. The process is always the same: 1) Advertise an overpriced "ruin" known as room or flat nowadays though edited pictures to make it look better than it is. 2)During the viewing dont forget to lie and conceal important information from the tenant. Remember they dont give a damn about you, they just want your money. 3) After the contract is secured make sure to ask for a couple of months rent in advance as a deposit. Yes people renting nowadays dont want a roof on their head. Deep down they want to vandalize your property. You got us!!! 4) Should any issues arise make sure to take a couple of weeks to reply. In the event that someone insists about a repair in the rented "ruin" make sure to use your super powers! SECTION 21 EVICTION notice. Why? Because you dared to ask for some decency in your "ruin". NOPE. You dont matter my friend. But your pocket does. 5)Make sure to deliver the final blow! Keep the whole deposit by blaming the tenant for everything that is wrong inside the "ruin". After all it your reward for your "hard work". 6) Last step. While the tenant is trying to move out make sure to harass them and stress them as much as possible. Once they are out of the "ruin" re- advertise the "ruin" BUT dont forget to list at least 200£ more expensive. After all the more its "value" increases so do the chances for it to collapse. BRAVO!

I've bought, built and sold properties every year for the last ten. We have a beautifully renovated house to sell in Whitley Lodge, with a substantial plot of land attached. After multiple calls, and no response to emails I'll take my business elsewhere. If 0 stars was an option I would have given it. For anyone selling a property over £350k, please look at the reviews/ratings before signing up with this company.

Wouldn’t recommend at all, had the house up for over a year no offers, went with a smaller less known estate agents and it sold in 5 days, all karl tatler wanted me to do is keep lowering and lowering , didn’t advertise the large loft room in pictures and seem more interested in the higher value houses

Avoid!!!! So rude and such bad customer service. Phoned up to enquire about rentals to speak to a lady who was very abrupt and so unhelpful and hung up when I was explaining what I was looking for. Very disappointing as really keen on some …

Winkworth lettings department, particularly Jasmine, seem to be incapable of organising workmen to maintain the property. They often don't reply, and more often don't take any action.. It has currently taken since September 2024 to simply have a weather bar put on a door.

Had to chase for 3 days to arrange a viewing on a property for sale ,always getting promised a call back after still receiving no update on the 4th day I have now given up and will not be chasing again . Shame someone may now lose out on a sale of there property .