Had a very poor experience with Jamie, one of the estate agents. After making an offer on a flat in Brockley, he came across as condescending, patronising and to be frank, rather rude. He went as far as making a few snide remarks. In the end, I withdrew the offer as I wouldn't be comfortable with him managing the process. Surprisingly poor sales acumen from "professional" estate agent.

We have had a terrible experience with reipit and continue to do so. The worst service from a crm provider i've seen in 30 years before crms even existed! We paid them their requested fees, to have (all) my data exported from the system, the export was incomplete and a mess on several levels, we spent months and thousands, trying to sort it out, we went back to them with a clear picture of what was missing and they promised to make it right, weeks later they don't respond to any calls any emails or any cases put in their system, we have warned and warned about legal action and are now forced to engage our lawyers, they just wont give us our intellectual property, we didn't want to completely terminate the service just scale down the service while we took advantage of elements another crm offered, now we are trapped using them or risk loosing our data. We are now faced with hefty legal cost to get our property back, let alone the lost opportunity we are facing due to this. I highly recommend any one thinking of using them to read the fine print around getting your data out of their system, and really think twice because its been hell for no reason with us and certainly something you don't expect and shouldn't have to deal with in modern business.

Have not been able to use my SMS for over 7 days now No one will give us an answer 5 calls 2 emails 1 complaint Still no answer

They are completely irresponsible and ridiculous. I booked and confirmed a viewing, they changed the time twice. Finally, I received a confirmation by email and time is confirmed. I drove a hour with my family and attended the viewing on time at 10am, Unfortunately, nobody is opening the door, we tried to email or call office won’t be able to reach anyone. After 2 hours, an agency called Norman called me said my time is 11:45am, I said it’s ridiculous & impossible, the confirmation shows it’s 10am how could he lie to us this way? I have the proof and confirmation it’s 10am. This is the worst property agency ever, stay away or you are going to waste your time

Extremely rude on email.

Waste of time, they never bother getting back to you. I went into the Moreton branch last year asking about a flat local to me and they said they'd put my details down but it was the Wallasey branch who would deal with it. A few weeks passed and still nothing so I went into the Wallasey one and was told the viewings were full but if it didn't go then they'd contact me. Once again, nothing. It was on Rightmove for about 2 months after that before it finally went! I enquired on Rightmove about another property and applied twice within a week asking for more info and to view it and you guessed it, nothing. Still to let though 3-4 weeks later! Useless company and if I see their name attached to anything I don't bother wasting my time now

TENANTS BEWARE!!!! If i could give this less then 1 star i would. As a tenant, we have been ignored, shunned and even i would say bullied from the manner and tone they email us with. We are just an issue to them! We moved in to a property they said has gas heating , but it didnt!!! But gas still runs to property to we still pay a service charge of £10 a month but estate agent and landlord will not respond!! Either landlord is away and they cant talk to them, or now a staff member is on annual leave abd so cant discuss!! This has gone on since august and instead of resolving they evicted and are selling house. Still will not give us any answers to the hundreds of £££££ it has cost us for gas we dont have !!!! I have attached emails from them for you to read the tone. They are rude and do not care about their tenant!