Addendum: of late, June/July 2021, the service has been extremely poor. Sloppy administration, mistakes in correspondence, queries unanswered; communication becoming more and more remote. Hopefully their fees will decrease to reflect this severe decline in service?? Very professional company - as always one gets what one pays for and Ringley gives good value.

I feel a moral obligation to write this review to warn any potential leaseholder or tenant considering a property managed by Ringley. For me and over 250 families in my development, they have orchestrated a nightmare, proving themselves devoid of ethics, competence, or basic human decency. Let's start with the gross financial mismanagement. Ringley is utterly incapable of handling our money. My service charge has skyrocketed without any justification—from £1,200 every six months to an outrageous £8,400 per annum. Where is this money going? It's clearly not going into our building, because our lifts have been shut off for over a month. Their excuse? There's "no money for reports." The level of incompetence is breathtaking. The neglect of basic repairs and their disgusting communication style is a daily frustration. In my own flat, I've reported two separate water ingress problems. The first one has been completely ignored for THREE YEARS. The second is still ongoing after a year with no action. When you manage to get a response, it's a single, abrupt line talking to you with pure contempt. Their mantra is always the same: "pay more, and maybe we'll help." whilst my service charge account was up to date as i payed via direct debit - It's disgusting. Most seriously, they have endangered our lives. The fire safety catastrophe is their greatest failure. Residents raised critical concerns with them back in 2020/2021, and they were ignored. Their inaction was so severe that the London Fire Brigade threatened a prohibition order on our entire development—which would have made hundreds of us homeless. The local council had to step in to fund a waking watch to keep us safe, and they have stated they will seek to recover those costs from Ringley due to their criminal mismanagement. Ringley knowingly put the lives of 250+ families at risk for years. And then they told blatant lies. When the council said they'd recover the costs from Ringley, the company turned around and tried to scare us by falsely claiming the bill would be sent to us, the leaseholders. It was a malicious lie. The council immediately doubled down and clarified publicly that they seek recovery from Ringley, not the leaseholders. This proves they will actively lie to cover up their own failures. It is abundantly clear that Ringley works exclusively for the freeholder, Grangeford, and not for us, the leaseholders who pay their fees. They are not a management agent; they are money-hungry vultures. A final warning: their director is paraded on TV as a property expert. It's a grotesque parody. She presides over a regime of neglect, intimidation, and dangerous cost-cutting. The gap between her media persona and our reality is staggering. Do not buy a leasehold property managed by Ringley. You are buying into a life of stress, financial exploitation, and unsafe living conditions. This company is a cancer on the property industry and deserves to be investigated to the fullest extent of the law.

Beware of this company. I have been living in a development "managed" by Ringley for 6 years. I put it in quotation marks are we remain eager to see any kind of management. So far we have only seen shocking mismanagement, deceit, overcharging leaseholders, bullying, threatening and abuse. Serious and very concerning defects came to light years ago, including serious fire safety defects as well as risk of collapse of balcony structures. Both of which are immediate danger to life. Ringley had knowledge of these defects but did nothing to mitigate immediate danger to life for years. Mary-Anne Bowring and Lee Harle are both responsible as directors during the time of continued neglect. London Fire Brigade and the council had to intervene for them to start caring. Not about the safety and well-being of residents of course, but caring about converging their backs. They implemented a waking watch at extortionate costs and pushed all costs onto innocent residents as if they hadn't suffered enough. Thanks to Mary-Anne, now we live in unsafe buildings and get to pay insane amounts of money for this great pleasure. Mary-Anne Bowring also had the ingenious idea of "mitigating" unsafe balcony defects by sealing balcony doors shut. These are the only source of air in most of these flats but she was more than happy to suffocate people. This of course would not mitigate risk of collapse at all but instead it would be in direct violation of a great number of UK laws and Health and Safety regulations. Fire Safety Regulations clearly state that balcony doors must never be obstructed as these provide and escape route. Further risks are smoke accumulation, suffocation, overheating and thus making fire spread more rapidly, delayed smoke detection, delayed fire service access. It is also a major H&S risk due to inadequate ventilation (poor air quality, mould build up, build up of pollutants, etc... ). Shocking that I had to educate someone in the property business about building regulations and ask that they perhaps not violate fire safety regulations in a building that already struggles with fire safety defects. Mary-Anne's next wonderful idea was to rip balconies out and store them off site on our money. Sure, now that we understand that doors cannot be legally obstructed, why not remove the whole balcony so people can just fall straight out? Well done Mary-Anne, good thinking. The structure actually only requires a few simple fixes to be compliant. Not once did Mary-Anne consider maybe fixing the danger to life even though it would certainly be much cheaper than disassembling the structure and storing it long term. Noooo, why would she do that when she can just torture residents instead? Better to not mitigate danger to life and instead introduce further H&S violations. This woman lacks any common sense. Deliberately and systematically torturing leaseholders is a sport to her. This woman is a menace and a danger to society.

This company is a disgrace. Ringley along with Grangeford Assessment Management and the freeholder have run the Union Park development into the ground. They have ignored serious building defects for years endangering people’s lives. As a management agent they do not represent the interests of the leaseholders and continually side with the freeholder who has a track record of running other developments into ground

Managment company You cant trust at all. They working only for freeholder intrest, unprofesional, please avoid at all costs as they are not looking after the leasholders at all!!!

For me and over 250 households, Ringley has turned our homes into a waking nightmare. Their behaviour goes far beyond incompetence. It is negligent, unethical, and feels outright criminal. Let us start with the basics. Fire safety. Ringley ignored repeated warnings about intolerable fire risks for years until the London Fire Brigade was forced to threaten a prohibition order that would have made hundreds of us homeless. Only when the council stepped in with taxpayer-funded emergency measures were lives protected. Ringley failed so completely that Hillingdon Council has already said they will recover costs directly from them. This alone proves just how severe this mismanagement is. Instead of accountability, Ringley has lied to residents, tried to intimidate leaseholders, and spread misinformation. They even attempted to convince us that we would be billed for safety costs, when in reality the council made it clear they would pursue Ringley. Their dishonesty is malicious and designed purely to protect themselves and their freeholder clients. Their disregard for residents’ wellbeing goes even further. They deliberately switched off the lifts, claiming they could not be inspected due to lack of funds. Leaseholders looked up quotes and even offered to cover the modest inspection costs themselves, but Ringley refused. This has left families, elderly residents, and parents with young children stranded. One resident who had just given birth to twins called Maryanne Bowring directly for help. Her shocking response was, “Ethiopians have kids in the middle of the fields.” This contempt for residents is beyond belief. Now, in their latest act of cruelty, they plan to rip out our balconies, which are the only source of fresh air for smaller flats, under the guise of safety. These balconies form part of our property under leasehold, yet Ringley wants to take them away rather than secure them properly from the outside. This is not about safety. It is about covering themselves from lawsuits, no matter the cost to our health or quality of life. They have known that the balconies are unsafe for years. The stress and terror they cause residents is unbearable. Ringley works only for the freeholder, not for the people who actually live in these buildings. They hike service charges, ignore repairs, endanger lives, switch off basic amenities like lifts, and then spin lies to cover their tracks. Their director parades as a TV property “expert” while presiding over one of the most shameful and dangerous regimes in the industry. Do not ever buy into a development managed by Ringley. You are not just paying for bad service. You are buying into fear, neglect, financial exploitation, and unsafe homes. This company should be investigated by regulators and held legally accountable for the misery they inflict on us. They will probably reply to this review with another bunch of lies. Do not believe a single word they say. They don’t care about anyone but themselves and their precious freeholder.

We could honestly write a book about what a terrible management company this is. The way Ringley is run is appalling, gross mismanagement of funds and zero accountability. They use every coercion tactic imaginable to make paying leaseholders’ lives miserable, including actions that directly impact vulnerable residents. They have never had leaseholders’ best interests at heart. If you are unlucky enough to have them as your managing agent, you’ll need all the luck you can get. Edit after Ringley's response: Just when I thought it couldn't get worse, it does. The first time leaseholders are hearing about the service charge budget would exceed £2m wasn’t in a meeting or official letter - it was in this Trustpilot reply. That alone shows the lack of transparency and professionalism by the managing agent. Ringley claim leaseholders are “disunited.” In reality, residents have united, taken action, and forced movement on fire safety and defects. Progress has only come because leaseholders, backed by pressure from authorities, pushed it through. Meanwhile, Ringley have chosen to side with a freeholder who has a documented history of fire safety breaches and leaseholder disputes. Where do their loyalties lie: with the residents they’re meant to serve, or with a freeholder with this track record? When there was finally a glimmer of positive news that Ringley would support a Remediation Contribution Order (RCO) — which leaseholders agreed to back in good faith, even though these weren’t costs we should ever have to cover, with the hope of recovering them later, they suddenly made a complete U-turn. Overnight, they shifted back to supporting the freeholder in pursuing a warranty claim that has already failed once before. How can continue to support them? They also were aware about serious structural and fire safety defects for YEARS, issues posing direct danger to life, but failed to act, failed to use protections under the Building Safety Act 2022, and instead pressured leaseholders to pay costs that are clearly unlawful. Only now, with government scrutiny and legal consequences looming, have they started to act, still seeking to pass costs back to residents despite statutory protections and clear government guidance (including from the council and MHCLG) confirming otherwise. After years of incompetence and gross mismanagement of leaseholder funds, it is undeniable: defects ignored until litigation, budgets hidden until the last minute, and a managing agent that consistently puts residents last.

This building management company is completely unhelpful and awful. They never answer emails and have been increasing service charges for the past two years due to poor maintenance and faulty contractors. They communicate poorly with leaseholders, sending new bills and demanding payments, but hardly ever answering emails. The building manager associates with my building is extremely rude and unhelpful, hardly ever responding to emails. I’m honestly shocked!