We could honestly write a book about what a terrible management company this is. The way Ringley is run is appalling, gross mismanagement of funds and zero accountability. They use every coercion tactic imaginable to make paying leaseholders’ lives miserable, including actions that directly impact vulnerable residents. They have never had leaseholders’ best interests at heart. If you are unlucky enough to have them as your managing agent, you’ll need all the luck you can get. Edit after Ringley's response: Just when I thought it couldn't get worse, it does. The first time leaseholders are hearing about the service charge budget would exceed £2m wasn’t in a meeting or official letter - it was in this Trustpilot reply. That alone shows the lack of transparency and professionalism by the managing agent. Ringley claim leaseholders are “disunited.” In reality, residents have united, taken action, and forced movement on fire safety and defects. Progress has only come because leaseholders, backed by pressure from authorities, pushed it through. Meanwhile, Ringley have chosen to side with a freeholder who has a documented history of fire safety breaches and leaseholder disputes. Where do their loyalties lie: with the residents they’re meant to serve, or with a freeholder with this track record? When there was finally a glimmer of positive news that Ringley would support a Remediation Contribution Order (RCO) — which leaseholders agreed to back in good faith, even though these weren’t costs we should ever have to cover, with the hope of recovering them later, they suddenly made a complete U-turn. Overnight, they shifted back to supporting the freeholder in pursuing a warranty claim that has already failed once before. How can continue to support them? They also were aware about serious structural and fire safety defects for YEARS, issues posing direct danger to life, but failed to act, failed to use protections under the Building Safety Act 2022, and instead pressured leaseholders to pay costs that are clearly unlawful. Only now, with government scrutiny and legal consequences looming, have they started to act, still seeking to pass costs back to residents despite statutory protections and clear government guidance (including from the council and MHCLG) confirming otherwise. After years of incompetence and gross mismanagement of leaseholder funds, it is undeniable: defects ignored until litigation, budgets hidden until the last minute, and a managing agent that consistently puts residents last.