Dear William, Thank you for your feedback. We're sorry to hear that you were dissatisfied with your experience. We recognise the inconvenience caused by the temporary issue with the laundry facilities, and we offered a compensation allowance to help offset the disruption while repairs were arranged. This allowance was applied consistently to all affected residents as a goodwill gesture and not as a full reimbursement for private arrangements. We understand it may not replicate the full convenience of in-unit appliances, but it was intended to acknowledge the situation fairly. Regarding communication and access for repairs, we always aim to resolve maintenance matters as promptly as possible. While we occasionally request residents' assistance to facilitate faster repairs, we fully understand when that is not feasible, and alternative arrangements are always sought. We’re committed to being transparent and respectful in all our interactions, and we regret that your experience has not reflected the standards we aim to uphold. We remain open to discussing any unresolved concerns directly. Please feel free to reach out directly at info@londonshared.co.uk Thank you for your feedback. Kind Regards, London Shared

Dear Christian, Thank you for providing your feedback. As you know when you sign a tenancy agreement, some responsibilities fall under the Landlord and some fall under the Tenant’s responsibility. We ensure that all responsibilities that fall under the landlord are efficiently fulfilled and cover any such costs that we would be responsible for. However, from time to time there can be costs that fall under the tenant's responsibility as well which could be deemed as negligence or misuse. In those scenarios, we would look to apply the costs of repairs/replacement to the tenants after closely evaluating all points. The findings of the damage are done by third-party contractors who would determine if the damage is misuse/negligence or just wear and tear. London Shared does not determine the cause of the damage as this needs to be done by qualified tradesmen. We take their reports as confirmation and whether or not charges are to be applied to the tenants. I have looked through the maintenance issues and damages that you might be referring to and can see that we had the washing machine repaired twice. In one instance there was material from clothing stuck in the drum and another call-out for a damaged door handle which was broken. As this was an appliance used by all tenants we had applied equal charges to all tenants for the repairs of the washing machine, as per your Tenancy Agreement. I would also like to highlight that the Landlord did not take any benefit from the repairs/replacement of the damage as only what was damaged is what the tenants covered costs for. Landlords are not entitled to end up financially or materially better off for any repairs that fall under the tenant's responsibility and we take ensure this is followed very strictly for all maintenance issues. All tenants deposits are held with the DPS which is a third-part company. If there are any disputes with charges and costs at the end of the tenancy the tenant has full authority to file a dispute for any monies we look to claim from the deposit. The evidence from both parties will be evaluated by the adjudicators and a fair decision will be made. The above method of charges, disputes, and decisions are the norm for any Property Management company and we take pride in ensuring that we provide a safe and secure way of renting our properties. We are sorry to hear that you feel as though your London Shared experience was not what we work so hard to deliver to all our tenants. We are always looking to improve our company and, whilst we do not necessarily agree with them, we have taken all the points you raised onboard for further company growth and development. If you have any further points you would wish to bring up with us then please don’t hesitate to get in touch. All the best The London Shared Team

Dear Dan, Thank you for taking the time to share your feedback. We are sorry to hear that your experience with London Shared did not meet your expectations. Your concerns are important to us, and we would like to address the points you’ve raised. Maintenance Issues We are sorry that you felt maintenance concerns were not handled promptly. We aim to address all property issues as quickly and efficiently as possible, and we regret that this was not your experience. If there are matters you would like to discuss in detail, We would be happy to investigate further to understand what went wrong and ensure improvements are made. Rent Increases While rental reviews are influenced by market conditions and other factors, We understand how an increase could feel significant. We strive to provide clear communication and options for our tenants during the renewal process, and we apologise if this fell short in your case. Miscommunication on Renewal Pricing: I apologise for the confusion surrounding your renewal and the pricing offered. This should not have occurred, and I will review our processes with the team to ensure consistency and clarity in communications moving forward. London Shared values feedback like yours as it helps us identify areas for growth. We’d be happy to discuss your experience further to better understand how we can improve. Please feel free to reach out directly at info@londonshared.co.uk Thank you again for your feedback, and I wish you all the best in your future endeavors. Kind regards, London Shared

Dear Max, Thank you for your feedback. We appreciate you taking the time to share your concerns, as it helps us continue to improve the service we provide to all our tenants. I'm sorry to hear about your recent experience and would like to address the points you’ve raised. The heating and hot water issue was reported on Saturday, December 14th. Our out-of-hours team followed standard protocol by attempting to troubleshoot the issue with the tenants over the phone. When this was unsuccessful, a contractor was promptly dispatched to assess the situation. Unfortunately, repairs required further works that could not be completed out of hours. While quotes for the work were being obtained and approved, portable heaters were provided to offer temporary relief. The boiler has since been fully repaired, and we apologize for the inconvenience caused during this process. Regarding your Property Manager’s leave, we had a team in place to manage issues during this period, including an out-of-hours service and a temporary Property Manager on standby. We understand how important communication is and will continue to ensure tenants are supported in all circumstances. On the matter of the Wi-Fi extenders, new units were ordered, but the delivery took longer than expected, leading to a delay in installation. The new extenders have since been installed and are fully operational, with all housemates kept informed throughout the process. Concerning the garden maintenance, our gardening service typically operates on a monthly schedule. However, during the winter months, service frequency may be reduced. We are actively reviewing the schedule and will ensure visits are resumed shortly. We would also like to clarify that our reviews come from a diverse mix of tenants, including new, existing, and those who have vacated. We are committed to ensuring a positive experience for all residents and value feedback from every stage of their tenancy. Your feedback helps us improve, and we’re committed to providing a positive living experience for all our tenants. Please feel free to reach out if there’s anything further we can assist with. Best regards, London Shared

Hello Rudra, Thank you for leaving a review. Your feedback is crucial to us to maintain our service standards. Upon reviewing the issues you raised, here are our findings: Regarding the delay in refunding your deposit, As you can understand there is a procedure for us to follow before we can release your deposit. We are required to receive pictures and videos from you showing the current condition of your bedroom. Additionally, we would expect the return of the key at the end of the tenancy which was not received. Despite our attempts to reach out for this information, we did not receive a response. As a result, we had to arrange alternative means to complete the vacate process. During this process, we found that the room was not left clean and tidy and we had to arrange for a professional cleaning company to clean the room after your tenancy has ended. The lack of communication and failure to follow procedures caused delays. Extra steps were necessary to complete tasks that were your responsibility as the tenant, significantly delaying the refund of your deposit. Your deposit was refunded to you immediately after the above-mentioned tasks could be completed. Please note, we have up to 30 days to release deposits after the end of a tenancy. We do however try to action all deposits within 5-7 days but there can be delays in case there is failure to make contact with the tenants at the end of the tenancy or receive vital information about the condition of the room. Regarding your claim that your emails were not answered, we assure you that all emails were responded to within 24 hours. If there is a specific instance you are referring to, please let us know. We value each tenant and aim to provide the best service. We apologize for any miscommunication. Please feel free to contact us at info@londonshared.co.uk for further discussion should you wish. Best Regards, London Shared Team.

Dear John. Thank you for taking the time to leave us a review, we appreciate your feedback as we believe it is crucial to have this information in order to ensure that we continue to work to deliver the best service possible for our clients. We do sincerely apologise if you feel there were not sufficient communication from our end, we did look in to this and unfortunately, we could not find the correspondence that you have referred to. Please feel free to send this over and we will happily investigate this matter for you further. Regarding the maintenance to your en-suite shower – we understand that maintenance can be an inconvenience at times and we do apologise for that. However, it is important to understand that maintenance issues will appear from time to time and will always form part of any property. As you can understand, some issues are more complex than others and require more extensive investigation which can lead to multiple visits. In this instance the complexity of the issue required multiple quotations and opinions which ultimately contributed to the time it took for the works to be completed. Depending on the exact issue, there are specific processes in place that we follow in order to achieve the best resolution to any issue brought forward while we always try our very best to do so within the quickest timeframe possible. We're sorry that your experience didn't meet our usual high standards. Your feedback is incredibly important, and we'll utilize it to enhance our services. Should you have any further questions or additional feedback to provide, please don't hesitate to contact us at info@londonshared.co.uk. Kind Regards, London Shared

Dear Divyam, We value the time you've taken to express your concerns, as it helps us continually enhance the service we offer to all our tenants. Regarding your deposit return, delays can sometimes occur when deductions are disputed, as both parties must submit evidence to the Deposit Protection Service (DPS) for review. Our intention is always to resolve such matters as promptly and transparently as possible. If you require further clarification or assistance, please feel free to contact our office and request to speak with a senior member of our team. We are committed to ensuring a fair outcome. With respect to cleaning, we provide a complimentary weekly service across all our properties. Our cleaning team is highly experienced and comes recommended for their work across our entire portfolio. For repairs, we follow a strict process where qualified contractors are assigned to assess and complete necessary works in a timely manner. We apologize for any inconvenience you have experienced and appreciate your feedback, If there’s anything further we can assist with, please don’t hesitate to reach out directly. Best regards, The London Shared Team

Hi Jesus - something tells me this is a fake review...regardless, if you did have any legitimate concerns about us please get in touch. We really do pride ourselves on our customer service and would hate to think of a former or potential customer not being happy with us, fake profile or not. Give us a call any time

Hi Luther, Thanks for your review. Whilst we appreciate all feedback, we don't really think it is fair to judge someone based on their nationality. Our property managers work incredibly hard top provide an amazing service to all of our tenants, which is reflected in the 500+, 5 star reviews we have on google. None of our cleaners are actually from Romania and we do not have any rooms even close to £3000pcm (we agree that would be a very expensive room!). We also can’t see you have ever been a tenant of ours so perhaps you have us mixed up with another accommodation provider. All the best, London Shared