I moved into a property expecting a friendly mix of roommates as described in the listing—3 girls and 2 boys, all non-smoking professionals. However, the reality was starkly different. The house was dirty, inhabited solely by guys, and littered with cigarette butts on the patio, despite being advertised as non-smoking. The stench of leaking drainage permeated from the basement, and when I raised concerns to London Shared, they brushed it off and suggested I involve the police with my new housemates, whom I barely knew. It's disheartening how little they cared about the living conditions they placed us in as long as we were under contract. The problems didn't end there. The ceiling leaked, ruining my clothing collection and leaving me with damp belongings. London Shared's staff proved unhelpful, offering no solutions and only adding to the issues. They even had the audacity to blame other tenants and charge us for the problems. I would give this experience 0 stars if possible. While I don't typically write reviews, this situation demanded attention. London Shared needs a reality check, and prospective tenants deserve to know the truth about the monstrosity of this place. Their insistence on receiving reviews within the first week is suspect; they know most people won't bother to revise them. My attempts to address these issues were met with superficial listening, with no real effort to resolve them.

I would not recommend using London Shared; I unfortunately had a horrible experience and here’s why: 1. Bathroom situation: From the commencement of my rental contract there was an issue with the basement bathroom. Specific emphasis will be placed on the shower here. The shower basin would fill up with water after only +/- 30 seconds of water running meaning you couldn’t take a proper shower. Further to this, as the water took long to sink, the floor of the shower filled up with dirt and grime and was disgusting. We raised multiple requests for this to be fixed continuously for about 9 months but there were continuous excuses for this not happening. 2. Fast forward these 9 months, the works eventually started. We were instructed not to use bathroom during this time. (This was the only shower that was available to me in the house as the rest were en-suites). However only a part of the job was done and this left me without a shower for 3 months. They made ‘arrangements’ for me to use one of the other bathrooms in the house. This was one of the en-suites which came with the following complications: 2.1 I had to walk through peoples rooms to get to it. While my roommates were very accommodating; this was an invasion of their privacy and resulted in me having to plan when I used the bathroom. (For example, when I worked late and they were sleeping, I had to go to bed without showering). 2.2 The bathroom didn’t have a shower at all. It was a bath that was very cramped (loft room) and only had a shower handle with a very light trickle of water. 3. I requested reduction on my rent to account for this lack of a basic amenity and they didn’t even consider it. 4. Towards the end of my rental contract they then increased my rent by a substantial amount. While this is a normal occurrence for the end of the rental contract, I requested that my rent didn’t increase until the situation was sorted. Again, they didn’t budge. 5. After the above, I made the decision to move out. They started showing my room to people. When I mentioned the bathroom situation to the two agents showing potential new tenants around the property; they had no idea there was no shower facility available. Either they were just trying to save face or they did not know about it, showing how little care was being put into this service request. 6. Lastly, and the absolute icing / cherry on the cake: 3 days before I moved out, they started the works to fix the bathroom. An absolute joke and one final slap in the face. Clearly they couldn’t fill the room and as they say, money talks. There were other minor issues that occurred during the year as well, but I thought I would place emphasis on the main one. I have a trail of continuous follow ups using their maintenance site and via email, so this can 100% be verified. I am not a big fan of raising bad reviews. However, my treatment by London Shared was so absurd and ridiculous that I felt I had to write this as a warning to anyone considering renting with them. I was engaged in a contract with them and they came very short in the deliverance of their end of the contract. Very disappointing!

AVOID Charlie Jeffery, a part-time DJ who describes himself as 'A charismatic people person from West Sussex', booked me in for a viewing. Arriving at the viewing, he told me the property had just been let and explained "sorry mate, this is the market". I reminded him that the market consists of buyers/sellers transacting. In other words, WE are the market (me, him, possibly you, the reader, at some future point in time). We can operate in any manner we see fit. I respect the frenetic pace of the London property market, and a young man operating to targets etc.... I don't think that lining up viewings all day at the same property and cancelling on the later ones as they arrive is appropriate. Charlie, if you are reading this, I would suggest the following: "I can book you in for 1200, but I also have an 1130 which might take the room on the spot; if you are able to work from home and be on 'stand by' I can call you if they don't take it." If this reads as too much effort, Charlie, I would suggest spacing viewings to allow an appropriate cool-off period so you can give people some notice (1 hour, perhaps?). Cramming in viewings back-to-back and letting people down on the doorstep is not going to build your rep as an estate agent in London. Keep that charisma up, 'mate'.

Terrible service. Horrible to deal with, let alone solve any issues. If you read this and still sign an agreement with them, just remember you’ve read this. Do your research! Plenty angry tenants and previous tenants. I can also assure you I have been a tenant and in one of your properties, the disregard for humans is unreal. This company has very poorly untrained staff who don’t really understand what’s right and what’s wrong. Nothing addressed had been even looked into or addressed. They’ll also hit you with ridiculous fee on signing for cleaning, the property isn’t even cleaned for it’s next tenants. Let me throw this out there, lots of these positive reviews are fabricated. Think about it these people have one review.

Terrible experience. They say you pay more because it is a managed service, the service is below par by quite a way. Will never go back to a London Shared managed property.

**UPDATE** NEW ISSUE, The floors are damp which has made the carpet damp. These rooms are a TOTAL NIGHTMARE. The most unaccommodating company I have ever come across in my life. If there was an option for 0 stars I would have chosen that. I have 3 clients in these properties all of which have had an extensive list of issues, including flooding, tiles falling off the roof, excessive mould in the bathrooms, not cleaned before arrival which is horrendous in itself let alone during a pandemic. The list goes on and on. I honestly cannot recommend looking elsewhere more. The worst service ever.

Our property on exit has not been returned to it's pre-tenancy condition. Stained carpet, poor quality replacement door. Wall marks & scuffs throughout. Not impressed. We've been told to get it back to standard will be over £40K worth of investment. London Shared have absolved themselves of all responsibility. Highly recommend you look for a private family let. These people trash your homes!

Complete waste of time renting through this agency as it has not eased any issues with renting/ housing whatsoever- if anything it’s been worse. From the outset I had windows that I was unable to close, plasterboard in my room falling down (I moved in in September and this still hasnt been fixed to date). We’ve had consistent issues with hot water/ water pressure and repair men have said multiple times the boiler needs replacing yet nobody from London Shared uses any initiative to get this fixed- just stall and look at ways to delay the process without giving any updates on repairs! Any time you ring the office your property manager is ‘unavailable’ and rarely get back to you. Our hot water has been off for days now and the only solution they have offered us is a PORTABLE SHOWER to wash from a bucket with. When we questioned whether they actually thought we would be going through with this I was told “well you dont need to use it outside use it indoors” - like that remediated our problem? No offers of reimbursement for water/ heating bills and we were refused alternative accomodation. Completely unacceptable for the amount of rent they charge you. Really disappointing service that has caused a lot of ongoing stress for me and my housemates.