Hi Elizabeth, Thank you for your kind feedback. We wish you many happy memories in your new home! Kind regards, London Shared

Dear Tania, We appreciate all feedback as it gives us an opportunity to improve our service. Our relationship with our landlords and tenants are taken with a lot of care and importance at London Shared. With regards to maintenance we have an inhouse operations team that can assist with small maintenance and repair issues. However when maintenance issues needs to be looked into further by contractors who specialise in specific areas, we must inform and request the landlord to approve these visits prior to the contractor attending. Regarding the end of the tenancy, you are correct, there were some things that were overlooked from our side, such as paint work. However, following up on a conversation with you, we arranged for a contractor to attend and complete these works.I understand it was inconvenient to delay these works, so please accept our apologies for the service provided at the end of the tenancy. We are always striving to be better as a company and your feedback will definitely support us in doing so. If you have any further points you would wish to discuss please do not hesitate to get in touch. Thanks, London Shared

We’re sorry to hear that your virtual viewing experience didn’t meet expectations. We apologise if it felt rushed—this was never our intention. While virtual tours can be challenging at times, we aim to provide a clear and respectful service. We would be happy to speak with you directly to discuss this further.

Dear William, Thank you for your feedback. We're sorry to hear that you were dissatisfied with your experience. We recognise the inconvenience caused by the temporary issue with the laundry facilities, and we offered a compensation allowance to help offset the disruption while repairs were arranged. This allowance was applied consistently to all affected residents as a goodwill gesture and not as a full reimbursement for private arrangements. We understand it may not replicate the full convenience of in-unit appliances, but it was intended to acknowledge the situation fairly. Regarding communication and access for repairs, we always aim to resolve maintenance matters as promptly as possible. While we occasionally request residents' assistance to facilitate faster repairs, we fully understand when that is not feasible, and alternative arrangements are always sought. We’re committed to being transparent and respectful in all our interactions, and we regret that your experience has not reflected the standards we aim to uphold. We remain open to discussing any unresolved concerns directly. Please feel free to reach out directly at info@londonshared.co.uk Thank you for your feedback. Kind Regards, London Shared

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Dear Christian, … More

Hello Rudra, Thank you for leaving a review. Your feedback is crucial to us to maintain our service standards. Upon reviewing the issues you raised, here are our findings: Regarding the delay in refunding your deposit, As you can understand there is a procedure for us to follow before we can release your deposit. We are required to receive pictures and videos from you showing the current condition of your bedroom. Additionally, we would expect the return of the key at the end of the tenancy which was not received. Despite our attempts to reach out for this information, we did not receive a response. As a result, we had to arrange alternative means to complete the vacate process. During this process, we found that the room was not left clean and tidy and we had to arrange for a professional cleaning company to clean the room after your tenancy has ended. The lack of communication and failure to follow procedures caused delays. Extra steps were necessary to complete tasks that were your responsibility as the tenant, significantly delaying the refund of your deposit. Your deposit was refunded to you immediately after the above-mentioned tasks could be completed. Please note, we have up to 30 days to release deposits after the end of a tenancy. We do however try to action all deposits within 5-7 days but there can be delays in case there is failure to make contact with the tenants at the end of the tenancy or receive vital information about the condition of the room. Regarding your claim that your emails were not answered, we assure you that all emails were responded to within 24 hours. If there is a specific instance you are referring to, please let us know. We value each tenant and aim to provide the best service. We apologize for any miscommunication. Please feel free to contact us at info@londonshared.co.uk for further discussion should you wish. Best Regards, London Shared Team.