They were efficient and helpful. In particular Andrew guided me as to how to best request my creditscore and manage payment of deposit in parts, once we had viewed the property and it was clear that the offer and tenants seemed a good match. I would happily use this firm again when needed.

An awful customer experience from Acorn: -a week into my new flat and no hot water or heating (not working boiler) -took them countless emails and 3 days to change a non-working lock -sub-par cleaning as the flat had cobwebs, dust and countless dirty fingerprints on the walls from previous tenants. All of the above is evidenced with photos and emails. Honestly avoid at all costs to save yourselves the stress and hassle.

Avoid John Payne - acorn completely Dishonest and Unprofessional I strongly advise against using Acorns Property /John Payne estate ! They have … More

Worst agency I have ever used. Avoid this place and its agents at all costs.

Poor experience letting with John Payne further below. Edit - 2 years later, I have had a steady tenant via Conran Estate agents and would highly recommend them over John Payne. — After advertising my property at the suggested rental price, very few viewings took place (at most, 1 per week) and I received an email asking whether I wanted to sell the property instead. The property was immediately available but was not let out for months. Avoid if you are hoping for a quick let. Edit - by comparison the new agents arranged 15 viewings from mid week and by Monday I had 5 rental offers, confirming that there was something wrong with how John Payne’s team was handling this property. Edit following response from John Payne: to be clear for anyone consulting this review, there were no specific issues that were particularly unique to me or which were unknown by John Payne prior to instruction. I only say this to avoid other potential landlords from wasting their time as I know that relied upon the positive reviews online and pro-activity of the local team in securing the instruction, but everything fell flat after that. I find it telling - with the benefit of hindsight - that most of these positive reviews experienced by others are for sales and from tenants and not from landlords looking for tenants.

Terrible estate agent in Greenwich. My boyfriend and I were interested in viewing multiple 2 bedroom terraced houses in Greenwich Cutty Sark and near Greenwich Park and it was impossible to get a viewing for the properties we were interested in despite being newly listed on Zoopla & Rightmove My partner had called and emailed trying to arrange a viewing and he didn't have any luck. I then tried 4 days in a row to arrange a viewing to be told "there's no on in the letting team to do this for you". No one from the Lettings Team ever came into contact with me or my boyfriend. At this point I decided to visit in person as we we were still trying to get a viewing. There's one male and he said he was Sales and not Lettings and tried to explain to me that this estate agent is shortstaffed. I'm very disappointed that we have been ignored and were not able to view some stunning properties in an area we love. Just going through this process wouldn't make me want to buy a property from this estate agent. Also FYI as a potential customer / client is not my problem or issue that you are short-staffed and don't have the capacity to arrange viewings due to having a small lettings team. Hire more people - there's plenty of people who would want to work for you and stop taking all the commission and profits. Greedy incompetent estate agents in Greenwich

Terrible. Had to get out of contract after 6 weeks due to woeful number of viewings, zero feedback unless chased by me, no interest at all in the vendor relationship. and they were recommended to me! so disappointed.

Original review: Be careful before buying a property from them. I had agreed a price on a property they were marketing. Just before exchanging, they pulled out and sold it to someone else. The manager Glenn Maher was particularly unprofessional during the process. Not only I lost the property, but also the fees for surveyor, mortgage, solicitor. Update: Mr Roberts, I appreciate you looking into this matter. It is unfortunate you didn't find your agent's working style very aggressive, offensive and not up to your professional standards as my wife and I did. I will not delete this review as you requested. Thank you very much for reaching out.