An awful customer experience from Acorn: -a week into my new flat and no hot water or heating (not working boiler) -took them countless emails and 3 days to change a non-working lock -sub-par cleaning as the flat had cobwebs, dust and countless dirty fingerprints on the walls from previous tenants. All of the above is evidenced with photos and emails. Honestly avoid at all costs to save yourselves the stress and hassle.