This first class service was delivered to me by Lettings Manager Tom Crowe, based in East Greenwich Office. Finding my new home was a delightful experience, with great properties on offer. Thank you.PositiveResponsiveness, Quality, Professionalism, Value

Our agent Susan was really helpful along all the process. She was always on top of things and ready to help if needed. Definitely an agent to recommend.PositiveResponsiveness, Quality, Professionalism, Value

Sue at the East Greenwich branch acted for the vendors in a house we purchased recently. She was very helpful in securing the sale in a difficult time during the Covid 19 crisis. She responds quickly and efficiently to queries. Highly recommended.PositiveResponsiveness, Professionalism

I worked with Sue when buying my first flat. She was really flexible with the initial viewing and kept in touch throughout the process to provide any information needed. She was bright and friendly throughout and did what she could to keep things moving for a successful completion.PositiveResponsiveness, Professionalism

My own experience using John Payne has been a very positive one. At every stage they went above and beyond to help me if I was unsure of anything. All the staff are also very friendly and helpful. I would fully recommend them when buying or selling a property.PositiveQuality, Professionalism, Value

All staff at John Payne East Greenwich Estate Agents were very professional and helpful. Sue, who was our agent, was a really lovely lady. She gave us lots of support from beginning to the end of our property selling process.PositiveProfessionalism

This was my second experience buying a property and the first one in London. Susan Denny represented John Payne and my high praise go to her. Throughout the entire process she was committed, communicative, very helpful and helped with a lot of small but important things along the way. Couldn't recommend her more. Now, with the bar set high by Susan, also looking forward to using John Payne as a letting agent.PositiveResponsiveness, Quality, Professionalism

I bought my house through John Payne - as selling estate agents. Susan was diligent, professional and highly available. She got the best result for me and her client, and was always willing to gonthe extra mile to get things done.PositiveResponsiveness, Professionalism

We were not having much luck with the well-known "purple" provider and so canvassed around a few estate agents in Greenwich and the quality is unsurprisingly very varied, from the wheeler-dealer types, to the lack of communication types or the quite frankly extortionate types. John Payne was none of these. From a very good start to communication channels with Matthew who was courteous, friendly and punctual on coming to the flat to discuss and offering material to look over, we knew JP would be high up on our list of agents to use. Once we committed to them, Sue Denny took over and within 2 days had a prospective viewing which happened to be our buyer. We waited all of a week to sell the flat whereas the purple provider was much longer and less successful overall. Essentially you pay for what you get and I will admit to being wary of estate agents in the past but JP and in particular Sue were superb. Sue is of course very experienced, knowledgeable and extremely proactive but has also never come across as pushy, over-eager or one-sided; in essence the perfect person to take the reins of a stressful situation in anyone's lifetime moreover in the thick of a pandemic! Well done Sue, Matthew and all of the team at JP East Greenwich. We wish you all the best for 2021 and a happy Christmas too.PositiveResponsiveness, Quality, Professionalism

Matthew, Sue and all John Payne team were fantastic throughout the whole process of selling our flat in Greenwich. Their whole team was very professional and empathetic.The communication was clear and on point which really helped us to get through the stressful process of selling a house during COVID. I would like to say a special thank you to Sue (Susan Denny). She is fantastic! Helped us throughout and really went the extra mile. Sue, you are GREAT! Grasiela & Stephen