I recently completed the sale of a house in Greenwich and Susan Denny acted for me. I was continually impressed by her attention to detail and keeping me informed - I live overseas so all of this had to be done from afar - she realised the difficulties, not to mention stress, that this entailed and dealt with it professionally, courteously, and was always on top of problems when they arose (which is a whole lot more than can be said for the solicitor, but that's for another review!). Unfortunately I don't have any other houses in Greenwich to sell but if I did Sue would be my first call.PositiveResponsiveness, Quality, Professionalism

Sue at John Payne was absolutely brilliant! She’s so diligent, responsive and professional - as first time buyers we couldn’t have asked for any more and thank her so so much. She has such a wealth of experience and contacts that she was able to help with any query - thank you from us both SuePositiveResponsiveness, Quality, Professionalism, Value

We have had the luck to deal with Susan Denny and she had done an amazing work to get our property on the market at the right realistic price, getting us the money we wanted from a buyer. Once offer accepted she was there all along pushing for all the steps of the sales happening in time. It’s been a absolute pleasure working with Susan. Thank you again.PositiveResponsiveness, Quality, Professionalism, Value

John Payne were very professional when marketing and selling our property. They cared a lot to know what made our property unique, used very good photographers and to were able to find interested potential buyers very quickly. Our home went off the market quickly and we are very happy about their contribution to making this happen.PositiveResponsiveness, Quality, Professionalism

I finished an apartment purchase conveyancing last month but I was very pleased with sales manager Susan's dealing. She is a real professional and responded promptly all the time and even when communicating with the seller, so everything went well to completion. She was so helpful until completion and after completion. She did a great job. A big thanks to Susan.PositiveResponsiveness, Quality, Professionalism, Value

I have dealt with many estate agents over the years and have never felt the need to post an online comment until I recently acquired a property in Greenwich where the agent was representing the seller was Susan Denny of John Payne , Estate Agents . It immediately became apparent that Susan was very experienced in acting for sellers, was a master of the local market and had significant negotiating skills . At the same time she was very aware of market conditions and the risk of over negotiating and losing me as a buyer . Both before and after exchange - and even after completion - Susan was available at all times to discuss the transaction and handover matters with courtesy, humour and professionalism . My husband is a property lawyer and shares the same sentiments when I say that Susan us quite exceptional and that I cannot recommend her highly enough to anyone thinking of selling their property and seeking assurance that they are in first class reliable hands .PositiveResponsiveness, Quality, Professionalism, Value

We had the priveledge of having Susan Denny from John Payne assist us on finding a house we would love. She was extremely patient with as we went through many a house and in some instances viewed a house or 2 a couple of times. Her dedication to helping us find a dream home was simply awesome. She was constantly very responsive in all our queries getting relevant answers needed extremely promptly. She finally assisted us in finding and securing our new home. Big shout out to her.PositiveResponsiveness, Professionalism

Had a number of agents value my flat but Sue from John Payne stood out from the crowd from the outset. She was fully prepared for the valuation and came across extremely knowledgable on the area and the development itself - it gave me the confidence that the sale would be in safe hands. And it was absolutely the right decision! It wasn't a smooth sales process by any means (for other reasons) but Sue made the whole thing so much easier, from bringing viewers in the door straight away, to getting two offers within three weeks and then remaining on hand throughout the entire process to support both myself and the buyer as needed. I'm certain that without her professionalism, her willingness to always help and be on hand and driving the process forward, it wouldn't have had the outcome we were all hoping for. Couldn't recommend enough!PositiveResponsiveness, Professionalism, Value

Sue at John Payne was absolutely excellent. We were impressed by the prompt, responsive and personable service we were provided. She conducted an out of hours valuation for us all the way back in February. Then the pandemic hit, and I think it's safe to say the whole transaction probably wouldn't have happened if it weren't for Sue. Would 100% recommend John Payne to anyone - will definitely be using in future.PositiveResponsiveness, Quality, Professionalism, Value

All the contacts at John Payne have been a pleasure to work with on the sale of our house. Every viewing they brought to us felt like a realistic buyer for our property, for which we had an offer that we accepted within two weeks of marketing. Matthew and Sue especially, were responsive and supportive throughout the sale process. I would highly recommend John Payne, East Greenwich Branch!PositiveResponsiveness, Quality, Professionalism, Value