Sue Denny was absolutely fantastic with helping me all the way through the tricky sale of my flat (cladding issues & a completion date that fell through the first time). She was personable, responsive and always kept me up to date with the progress. Sue ended up being the main point person to chase both solicitors who weren’t very responsive, and had great knowledge of what was happening with other flats in the same block. When I needed to get in touch with someone at John Payne, they always answered or emailed back within a few hours. I’d 100% recommend John Payne and especially Sue!!

We had taken a property on rent through John Payne and had a good 2 years at the same place. John Payne had been professional right from the start. They were extremely responsive and explained to us the process that we would need to follow upfront. This put us at ease as we knew exactly what to expect and when, especially since this was our first time renting in the UK. Once we moved in, the property management team took over seamlessly. Our property manager, Katherine Bailey, was extremely helpful and responsive, even during these covid times. During our move out, Katherine was very professional in ensuring we are kept well informed and in a timely manner, while understanding our situation and suggesting the best option to help us out. This really put us at ease and made sure we could plan our moving out well.

Ben at John Payne was my main contact during the process to sell my flat and was fantastic throughout the whole process. The sale involved a complicated chain which meant Ben having to go above and beyond to secure exchange and completion. I would unconditionally recommend John Payne to anyone buying or selling a property, as I am sure they will offer others the same high level of service they did for us.

Susan Denny helped us purchase in East Greenwich. She spent the time getting to know us and the requirements we had, she then found us a property within weeks that we purchased before it even went live on the market! The best part about working with Sue is her knowledge of the local market, she was able to offer us consultative advice on the market prices depending on different property specs! If you’re looking to purchase in East Greenwich, I’d only work with John Payne, as they firmly have the monopoly of houses in East Greenwich, they can offer true consultative advice on your purchase and give you access to property’s that other estate agents can’t! I would also only recommend working with Susan Denny if you’re looking for a house in this area, based on her market knowledge and relationship she has with local sellers, therefore ensuring you run the best possible chance to get the house of your dreams. Thank you Sue - we’re very grateful for your help and hard work. Glen & Rebecca.

Susan has been an absolute dream throughout the whole process! Her local knowledge and experience in the area made the house search very efficient and the support through the purchase process has been amazing. We can thoroughly recommend her and John Payne East Greenwich!

I worked with Sue one of the sales managers on the sale of my home in Greenwich. She was very informative and supportive throughout. She was always accessible and never pushy and worked with me until we found the right buyer. Would recommend.

Sue Denny was amazing throughout the process of selling our flat. She was very proactive, ensuring things were on track and kept us up to date. Highly recommend Sue!

So far so good! Everyone at the branch has been very helpful setting up our advertisement online, in particular, Rachel Sailes. Rachel was able to quickly resolve our issue with some photos and was able to reach out to the photographer to obtain some older photos we had taken as we though we had lost them.

Great Service. Sue Denny always happy to answer all our questions very friendly and easy to work with. We would highly recommend her and John Payne for an easy and hassle free buying experience.