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John Payne

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
4.00 /5

We were happy with the service we received. Rochelle and Gemma were absolutely brilliant at chasing the other parties in the chain and keeping the process going. Briony and the rest of the team were also very good at keeping us up-to-date with interest in our property and booking viewings. The initial valuation was 12% higher than the price we eventually sold for so probably prolonged the process, but this was in line with what other EAs in the area recommended

Reply from agent

Thank you Sam for your honest and baanced review. We’re really pleased you felt well supported during both the marketing and progression of your sale, and we appreciate you recognising the efforts of everyone involved. Your feedback is genuinely valued.

4.00 /5

Bought a property marketed by Manning Stainton, and had regular contact with both Gemma and Rochelle during this process. Both were excellent, keeping in regular communication and doing everything they could to make sure the process went well. This was despite a huge error made by a solicitor earlier in the chain, resulting in significant additional complication. Would be very happy to buy a property through Manning Stainton again as a result of this. Our experience of viewing properties marked by Manning Stainton was mixed (we saw quite a lot, since our house was on the market for a while). Some of their colleagues were great at the viewing, others seemed disinterested or knew nothing about the property. I'm sure this is hard when they have a lot of houses on the market, but at the time it made us feel we had made the right decision in using a different agent to sell ours.

Reply from agent

Thank you for such balanced and honest feedback, Robin. It’s great to hear the support and communication helped keep things on track despite the complications, and we really value your comments around the viewing experience as well. We appreciate you taking the time to share this. All our best!

4.00 /5

All the staff i had contact with were approachable and helpful. Sadly the buyer's solicitor was shocking. As this conveyancer was appointed by their lender which Connells had also arranged for the buyer. I would suggest connels/sellers check who the Solicitors are before agreeing any offers. Mine on paper was a straight forward transition and yet took over 4 months due to some shocking behaviour from these solicitors. Hopefully connells can provide feedback to the lender. As the sale was delayed, and never looked like it would complete, more viewings were conducted. However, I never really got any feedback on these. In the end the sale went through and I'm sure Andy in particular was relieved after all the stress it caused him, me and our decent solicitors.

Reply from agent

Thank you for your feedback! We're happy to hear that our staff provided great service during your experience with us. We apologize for any inconvenience caused by the buyer's solicitor and will make sure to address this issue with our lenders. Kind regards, Lucy, Customer Feedback and Support Team

4.00 /5

Great service from Briony and keeping me updated.

Reply from agent

Thanks Beverley!

4.00 /5

Thank you Keeley for helping us buy our first home in the UK since arriving back from Australia. Been a smooth and painless process. Looking forward to the next chapter in our lives in Pudsey.

Reply from agent

Thanks Marlene😊😊 …

4.00 /5
Reply from agent

Thanks for leaving us a review Adesina!

4.00 /5
Reply from agent

Thank you for taking the time to leave us a review. Kind regards, Lucy, Customer Relations.

4.00 /5

Nice agents and very reliable. Kaci was spot on and she did a very good job from beginning to finish. The team at Connells were generally very supportive and detailed.

Reply from agent

Thank you for your glowing review. Kind regards, Lucy, Customer Relations.

4.00 /5

Thank you Josh T for your support. Very professional approach. Speeds up the formalities to make a move in to the place in a week. Responding back to the queries in a timely manner.

4.00 /5

Successful sale achieved with Connel's Stevenage - they got us £20,000 more than a leading competitor estate agent valued the house at. Overall, very pleased with the result. They were always in touch when it counted and were on hand with advice and support throughout the sale. Thank you Oz, Andy and Ellen!

Contact details
Sales Phone:

020 8318 1311

Opening hours

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Address

1 Montpelier Vale, London, Greater London, SE3 0TA, London, UK, SE3

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