A never ending list of great excuses for poor service and outdated sales pitches. We were very lucky to complete our move whilst selling with Connells, poor communication from Branch managers down, even when caught out on a lie it was covered with another. The saving grace were our solicitors and the estate agency's we purchased from who worked tirelessly chasing up and doing connells work for them. I could not recommend Alexander Lewis Estate Agents and Key Conveyancing enough and if we ever to sell again we will be going with them. Our experience with Connells highlights how company's like Purple Bricks exist as we are in no doubt that the service provided by Connells was little better and far more frustrating then handling the sale ourselves. Listening to sale pitches straight out of the 90's with cliche rich patter enough to make our dog want to vomit left us in little hope of a buyer let alone a decent offer, in the end we settled for lower offer from a landlord just to keep our dream of moving on track and to end the nightmare which was our contract with Connells Stevenage. So In conclusion if you are considering using Connells I would either stump up the slightly higher amount for decent estate agents like Alexander Lewis (my bad!!) Or save yourself a grand and all the poor service and Do it Yourself with Purple Bricks as they are no worse and alot cheaper.

Unprofessional . Rude. And sneaky. Wish i could put no stars. Stay away people!!

The WORST estate agents I have ever had to deal with. I will never be visiting again. This lettings team is unprofessional, underhanded and sneaky. Terrible service.

Connells our total pest nonprofessional leeches a nuisance callers

So unprofessional I am amazed they are still trading. Would not recommend this Estate Agents for anything, do not even bother to try and buy, rent or sell through these, 100% they will lie and deceive you. Found them to be very unprofessional, underhand and extremely rude. Sellers/buyers/renters need to be aware of how deceiving they are.

Connells estate agents are rude and very pushy..

I have been chasing them for two weeks. They are very slow and don't bother to acknowledge emails. I have to keep calling them to pursue them or get an update. Very annoying and inconvenience.

Arranged a for a valuation and they didn’t turn up, no phone call, no follow up, nothing. Complete waste of time.

Had one viewing, the agent was quite unprofessional. Apparently they just handled the viewing and had no actual info on the flat and what the landlord was looking for. Tried to book more viewings but each time I called they would say they'd get back to me. Spoiler: they never did. Wasted way too much time trying to let through this agent. TL;DR stay away, don't waste your time like I did.

Had several issues dealing with them called to tey to rectify, was promises a call back. Nothing! Went in branch asking to speak to a manager ... no manager available was promised one would get in touch. Still nothing. Dont seem to take data protection very seriously!