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JLL Nine Elms

Unit C1, 4 Riverlight Quay, London, SW11 8DG, London, UK, SW11

Claimed branch
4.6 567 reviews

Recent reviews

A selection of reviews, highest rated first. Not every review may be shown.

Jessica O'Byrne Google

Great experience with Xav from JLL on our recent rental process. After searching for a new property for many months, we were able to finally secure our new home quickly, efficiently and without any stress following lots of broken promises from other agents in an already stressful and challenging rental market. We are very grateful. Thank you to Xav and the overall JLL team that assisted in our enquiry!

Reply from JLL Nine Elms: Thank you for sharing your excellent experience with us. We're delighted to hear that Xav and the JLL team were able to help you secure your new home quickly and efficiently, especially after a long and challenging search. It's great to know that we could provide a stress-free process in contrast to your previous experiences in this challenging rental market. We appreciate your gratitude and are glad we could assist in making your property search successful. Thank you for choosing JLL.
Ross W Google

Great experience with JLL in getting my new property secured quickly, especially in today’s crazy rental market. Xav and Joanna who were dealing with me were extremely helpful and I genuinely felt they went above and beyond to help me get my property. Compared to other agencies I have dealt with, this is by far the best experience I’ve had. Thank you

Reply from JLL Nine Elms: Thank you for your glowing feedback. We're thrilled to hear about your great experience with JLL, especially in securing your new property quickly in the current competitive rental market. It's wonderful to know that Xav and Joanna provided exceptional service, going above and beyond to assist you. We're particularly pleased that this has been your best experience compared to other agencies. Your appreciation for their efforts is valued, and we're glad we could make your property search a positive one.
Murilo Blanco Google

Our visit with Xavier went very well — he was thoughtful and professional throughout. We made an offer on the selected property, and he was quick and straightforward in getting everything sorted. The after-visit process was handled by Joanna, and that also went smoothly. All referencing and agreements were completed promptly, allowing us to start the rental within our expected timeline.

C J Google

I had an excellent experience working with CBRE and JLL — they made my move incredibly smooth and professional. A special thank you to agents Dejvi and Xav for their outstanding support and responsiveness throughout the process. Their attention to detail and clear communication made a real difference. I’ve already recommended their services to several friends and wouldn’t hesitate to recommend them to anyone in search of trustworthy, efficient, and dedicated letting agents.

Wu Yifei Google

I’ve had a fantastic experience working with Charlie as my letting agent. From start to finish, he’s been professional, responsive, and genuinely helpful. He made the entire letting process smooth and stress-free, always keeping me informed and addressing any questions or concerns promptly. It’s clear that Charlie really cares about both landlords and tenants, and goes the extra mile to ensure everything runs smoothly. I wouldn’t hesitate to recommend him to anyone looking for a trustworthy and efficient letting agent.

Reply from JLL Nine Elms: Dear Wu, what lovely feedback to receive. I am delighted your experience was so positive and will ensure this is passed on.
Biao Huang Google

I had a great experience renting through JLL. The entire process — from viewing the property to signing the lease — was smooth and efficient. The agent, Xav and Yasmin, I worked with was friendly, responsive, and always willing to answer my questions. Communication was clear, and any maintenance issues were handled quickly. I highly recommend this agency to anyone looking for a reliable and professional rental experience.

Reply from JLL Nine Elms: Dear Biao, what a lovely review to read. Many thanks for taking the time to leave feedback.
Omiros D. Sarikas Google

Jones Lang LaSalle (JLL) is a global real estate firm with a presence in over 80 countries, where a high standard of excellence is the norm. Even within that context, Xavier stands out. He brings a rare blend of professionalism, deep market expertise, and personal dedication. Throughout the process, Xavier and his team were consistently responsive—across email, phone, and messaging—providing timely, transparent updates at every stage. With JLL’s extensive market reach and Xavier’s expert guidance, the search and transaction process was executed with remarkable speed, precision, and care. Every request was handled promptly, multiple viewings were arranged seamlessly, and the entire journey was managed through to completion with clarity and confidence. Xavier delivers a truly five-star experience—marked by diligence, personalized service, and an unwavering commitment to his clients' goals. Unreservedly recommended.

Reply from JLL Nine Elms: Dear Omiros, thank you for taking the time to leave such a detailed review. I am pleased your experience with Xavier was so positive and will make sure this is passed on to him.
Barry Pearson Google

Great experience working with the JLL team, particularly Siobhan and Joanna who handled the entire renting process very well from start to finish. Both Siobhan and Joanna made sure the process ran smoothly, were very responsive and followed up often to ensure things remained on track, taking the frustration away from what can be a tedious process. Would highly recommend working with them if you are looking to rent.

Reply from JLL Nine Elms: Dear Barry, what lovely feedback to receive. Many thanks for taking the time to review.
Tina Espinheira Google

I have worked with Charlie Jeffrey to help me find my next rental and I can say that after 15 years living in London, my experience with him as an agent was the very best experience. He balanced professionalism with empathy and made us feel supported every step of the way. JLL is super lucky to have him as an agent and if I can, in future I will continue to work with him. Thank you Charlie!

Reply from JLL Nine Elms: Dear Tina, thank you so much for taking the time to review, I will ensure this is passed on.
Lesley Google

A great team at Nine Elms JLL! Amazing service from Charlie Jeffrey! He was so helpful in helping us view and secure a place and took us through the process and guided us through each stage. He was very responsive and handled all of our queries very quickly and effectively. The overall process was seamless and swift with great communication from Joanna too. Thank you!

Reply from JLL Nine Elms: How wonderful to read, thank you for taking the time to leave feedback.

About JLL Nine Elms

JLL's new Nine Elms residential office opened its doors in August 2015 and is ideally located within Riverlight Quay, the sought after St James development situated directly opposite the traditional architecture of fashionable Kensington and Chelsea, with an enviable position on the south bank of the River Thames. Nine Elms is home to the iconic Battersea Power Station, Vista, Aykon, Embassy Gardens and many more to come as well as the new location of the American Embassy. The area is set to rival the Capital’s most exclusive shopping zones with worldwide superbrands signing up to the commercial opportunities and a zone 1 Underground station opening in 2020. JLL’s expertise across the Nine Elms area for the last 20 years ensures our knowledge is second to none. The team will be moving into a larger more permanent office in July 2016 where we will continue to offer our sales, lettings and management service headed up by Helen Penfold and Daniel Turner who each have over ten years’ experience in agency. With our first rate property management team located on site we can ensure tenants are looked after and investments fully managed by our ARLA qualified property managers. JLL is the largest property consultancy business in Europe, with an enviable reputation for delivering beyond client expectations. With our national network of prime city, regional and international offices we can ensure that your property will reach the widest amount of prospective applicants.

Website: https://residential.jll.co.uk/

Memberships and portals

Association of Residential Letting Agents National Association of Estate Agents Property Ombudsman Sales Property Ombudsman Lettings

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