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JLL Nine Elms

A selection of reviews/testimonials by highest rating
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1.00 /5

I was going to wait until the end of our student tenancy to review Mann but I am certain the service will never improve, so why would I wait? Mann Lettings will consistently let you down. I don't know whether it is because we are students that we do not get a good service, but if I could give them zero stars, I would. The staff lie to you, the staff contradict each other, the staff make promises they can't keep. No one seems to know what is going on - and that's just the letting agents. Hussam Nurie is the best thing to happen to the company, but there's little he could do for their reputation. Mann Prop - the organisation that is MEANT to look after you and the repairs in your property - are abysmal at best. 6 months in the property and we still have a front door that does not always shut properly and missing panels in our garden fence allowing people to just wander on to the property. We were without a washing machine for a month and nearly scammed into thinking we would have to wait another 6 months (luckily I kept the quoting guys number). The most recent drama is Mann Prop's belief that water leaking from a light socket is "not an emergency" and have left it for two months for the ceiling to fill up. My roommates and I have gone out of our way and spent our own money to fix issues in the house, to replace broken items in the house. Stay away at all costs.

Reply from agent

Hi Emma, Thank you for your review. I am extremely disappointed to read this, it is imperative that all of our Tenants, regardless if they are students or otherwise, receive the highest standards of service at all times and I extend my deepest apologise if this has not been the case on this occasion. Please be assured that all feedback is taken extremely seriously and as a company we are continuously looking at how we can improve our customers experience with us and we thank you for bringing these points to our attention and taking the time to leave this feedback. If you would like to send more information to our dedicated Customer Care Team at customercare@countrywide.co.uk , these issues will be looked into. Kind regards. Regan

Contact details
Sales Phone:

0203 147 1333

Sales Email:

Kyle.Spence@eu.jll.com

Lettings Phone:

0203 147 1333

Lettings Email:

daniel.turner@eu.jll.com

Opening hours
Monday-Friday: 09:00 - 18:00
Address

Unit C1, 4 Riverlight Quay, London, SW11 8DG, London, UK, SW11

JLL's new Nine Elms residential office opened its doors in August 2015 and is ideally located within Riverlight Quay, the sought after St James development situated directly opposite the traditional architecture of fashionable Kensington and Chelsea, with an enviable position on the south bank of the River Thames. Nine Elms is home to the iconic Battersea Power Station, Vista, Aykon, Embassy Gardens and many more to come as well as the new location of the American Embassy. The area is set to rival the Capital’s most exclusive shopping zones with worldwide superbrands signing up to the commercial opportunities and a zone 1 Underground station opening in 2020. JLL’s expertise across the Nine Elms area for the last 20 years ensures our knowledge is second to none. The team will be moving into a larger more permanent office in July 2016 where we will continue to offer our sales, lettings and management service headed up by Helen Penfold and Daniel Turner who each have over ten years’ experience in agency. With our first rate property management team located on site we can ensure tenants are looked after and investments fully managed by our ARLA qualified property managers. JLL is the largest property consultancy business in Europe, with an enviable reputation for delivering beyond client expectations. With our national network of prime city, regional and international offices we can ensure that your property will reach the widest amount of prospective applicants.

Our team

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Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings

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