A first class service! From the first moment I opened the door and explained my request, I received a fantastically warm welcome from everyone in the Hornchurch office. The service has been superb so far. Nothing is too much trouble for them. A lovely friendly family firm. I would highly recommend.
Reply from JLL City of London: Thank you so much for your lovely review!
We’re thrilled you felt so warmly welcomed at our Hornchurch office. Your kind words and recommendation mean a great deal to our family team. We’re always here to help.
I would thoroughly recommend Hilbery Chaplin Hornchurch Branch.
The staff at Hornchurch HC branch are so helpful and friendly, and go the extra mile to put your mind at ease, and help in anyway they can.
Making a move and selling a property a less stressful time.
Thanks to Kellie, Kelly, Neil and Phil.
Karen
Reply from JLL City of London: Thank you for your lovely review and recommendation. We’re so pleased to hear that Kellie, Kelly, Neil and Phil were able to support you and help make the process of selling your property less stressful.
We really appreciate your kind feedback and wish you all the best in your new chapter.
Great experience with this estate agency. The team has been very helpful, supportive, and responsive throughout the process. They made everything much smoother and were always willing to answer questions and offer guidance. I’d definitely recommend their services.
Reply from JLL City of London: Thank you for your wonderful review. We are delighted to hear our team could make the process smooth and provide helpful guidance. Your recommendation means a lot to us!
Appreciated very much Phil Day’s approach re: his ‘pitch’ for me to sell my property via Hilbery Chaplin [HC]: although, in part, I was of course interested to discover how much the house might be worth, not having sold a house for 26 or so years I was also keen to gain some insight into what the selling experience might be like, and whilst one or two of your rivals’ representatives seemed, to me, quite pushy - and one, in particular, seemed, to be frank, off-puttingly overconfident that he’d get my business (despite the relatively high percentage commission he’d be charging), to the point where he seemed, at one stage during his visit, keen to get me to sign-up ‘there and then’! - Phil took the time to explain everything in a calm, rational and unhurried manner, and since, in addition to making it plain that HC would be happy to help me to sell the property on the open market if that’s how I wanted to proceed, he shared the fact that there were at least two alternative approaches open to me, both of which seemed to me worthy of further investigation and one of which none of the other agents have mentioned, making the decision re: which estate agent to go with was the easiest one I’ve made so far in respect of the sale of my home!
Reply from JLL City of London: Thank you so much for taking the time to share such detailed feedback.
We’re delighted to hear that Phil’s calm, informative and unhurried approach made you feel comfortable and well supported — especially after so many years since your last move. Providing clear guidance and outlining all available options, without pressure, is exactly how we believe the process should be handled.
We’re thrilled you chose Hilbery Chaplin.
From the very beginning I had a good feeling about using this office. Phil was to the point and informative. He gave me what I thought was a honest appraisal of my property. During the process the staff were helpful and accommodating and willing to help with any questions I had . The entire process from start to completion was a smooth stress free experience. My property is officially sold on the 9th . Thank you for your help and support. I would recommend the Hornchurch office to anyone selling their property.
Reply from JLL City of London: Thank you so much for your wonderful review! We’re delighted Phil and the team made the process smooth and stress-free for you. Congratulations on your sale, and thank you for recommending our Hornchurch office — we truly appreciate your support!
A big thank you to Phil, Neil and the whole team for helping me sell my property. From the initial valuation and marketing through to finding a buyer, everything was handled smoothly and efficiently. The team were always friendly, professional and easy to deal with, which made the whole process feel much less stressful. I felt completely confident in their hands throughout and wouldn’t hesitate to recommend Hilbery Chaplin to anyone looking to sell their home.
Reply from JLL City of London: Thank you so much for your wonderful review Tony. We’re thrilled to hear that Phil, Neil, and the whole team in Hornchurch made the selling process smooth, professional, and stress-free for you. Your confidence in us and your recommendation mean a lot.
As a first time house seller, I found Hilbery Chaplin to be extremely helpful. All my queries were dealt with efficiently and promptly. The estate agent I dealt with, Phil, gave excellent advice regarding the presentation of my house for sale, which has now been sold.
Reply from JLL City of London: Thank you for your kind words, it really is appreciated. We’re delighted Phil could guide you through your first sale and help make the process smooth and successful.
Great service from the team.
Kept me updated along the way and made communication so easy between all
Parties.
5 stars all the way.
Would 100% recommend,
Reply from JLL City of London: Thank you for your kind review and recommendation. We’re really pleased to hear that the team kept you well updated and made communication easy throughout the process. We truly appreciate your support.
Phil, Neil and Kellie and all the other members of staff I’ve dealt with at the
Hornchurch branch have been fantastic!
Great advice and communication from the very start along with a very honest and accurate valuation with competitive fees that ultimately resulted in tying up a sale in what could be considered a very difficult period of time in any year ( the run up to Xmas)!!!
With some pre Budget “Rachel Reeves” nerves across the whole market to boot!
And more importantly, each and every one of the team are very personable people.
Great work 👏🏻👏🏻
Reply from JLL City of London: Thanks so much for your fantastic review Paul. We are so pleased that Phil, Neil, Kellie, and the Hornchurch team could provide great advice, clear communication, and a smooth sale, even during a tricky time in the market. Your kind words about our team mean a lot to us.
We’ve had a really positive experience so far. Kellie and team have been transparent, professional, and incredibly reassuring, especially when we were feeling nervous during parts of the process. They’ve kept us well informed at every stage and have made what can be a stressful experience feel much more manageable. We really appreciate their support and guidance and would happily recommend them.
Reply from JLL City of London: Hi Ursula, thank you so much for your kind words.
We are so happy to hear that Kellie and the team have been able to provide reassurance and clear communication throughout the process. Making what can be a stressful time feel manageable is exactly what we aim for.
We truly appreciate your recommendation and support.
About JLL City of London
Set within the prominent Royal Exchange in the heart of the financial district our highly efficient and experienced team is regulated by RICS and ARLA, ensuring the highest standards of professionalism when delivering every aspect of estate agency and property management services to a wide range of UK and international clients across the City and its fringes.
Since opening in March 2013, our specialist knowledge in residential sales and lettings has led us to become the preferred agent for several new developments in the area. These include The Heron in Moorgate, Avant-Garde in Shoreditch, Goodmans Fields in Aldgate, Cityscape on Commercial Street and Canaletto on City Road. With approximately 300,000 people using Bank and Monument station every day, our prominent office within the Royal Exchange allows maximum exposure of our clients’ properties. The City is a significant attraction for prospective buyers and tenants as it provides easy access to prime central locations. Whether you are looking to buy or rent our team of six is dedicated to providing you with a first-rate quality service and expert knowledge of the market.
Our leading position as advisers of new residential development ensures we have the best opportunities in contemporary living available for sales and to let and our 2014 merger with W.A.Ellis underpins our expertise in the traditional marketplace within which exist properties of exceptional character and unrivalled historical significance.
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