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JLL Canary Wharf

A selection of reviews/testimonials by highest rating
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1.00 /5

Avoid JLL if you want to be treated like a human being. Three days after moving in — still surrounded by boxes — my property manager Taj contacted me demanding the landlord visit my flat. I said no. He asked again. Then he pushed for a manager key to enter while I wasn’t home, after I had already refused twice. That set the tone for everything that followed. Three months in, I received a Section 21 notice because the landlord wanted to sell — something that should have been disclosed before I signed a long-term tenancy. The disruption of relocating after just three months was enormous. When I asked for one extra month to manage the situation, I was refused. I was told I couldn’t speak to the landlord directly and should “write to them instead.” Meanwhile, Taj immediately booked a checkout appointment before the conversation had even finished. My requests were not taken seriously at any point. I formally asked for a different property manager. I was told it would be “reviewed.” No response ever came, no new contact was provided. I reached out to Helen, who had sent the Section 21 — she said she couldn’t help and redirected me back to Taj. Even at checkout, when I needed a reference, it was still Taj and it took a week to make him do so, said he didn’t receive email, which was a completely lie. The loop never closed. The checkout report listed items that were pre-existing — things that were already there before I moved in — and deductions followed. Apparently they assumed I wouldn’t check. At every stage: ignored, bounced around, and treated as an inconvenience rather than a paying tenant. That seems to be the spirit of this company.

Contact details
Sales Phone:

020 7715 9700

Sales Email:

Mark.Montes@eu.jll.com

Lettings Phone:

020 7715 9700

Lettings Email:

Lauren.Hatcliff@eu.jll.com

Opening hours
Monday-Friday: 09:00 - 18:00 Saturday: 10:00 - 16:00
Address

11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE, London, UK, E14

Located in the heart of this dynamic business district, our Canary Wharf office is superbly positioned to serve both the immediate and wider Docklands’ residential market. Situated within the bustling Canary Wharf estate, we are just a short walk to the Thames, close to over 300 shops, bars and restaurants, and within minutes’ reach of tens of thousands of workers. The office is an integral part of our London network which, along with our comprehensive local experience and expertise, enables access to a powerful arsenal of market intelligence and buyers. In particular, the Canary Wharf team are market leading specialists in new build luxury apartments sales and letting, while also acting on a large and broad spectrum of properties that include houses and warehouse conversions. Our residential team of 10 specialises in all areas of local, national and international property, providing expert advice on: • Sales • New home sales • Lettings • Property management • Portfolio management And with more than 40,000 people in over 1,000 locations, no one has a better understanding, depth, expertise or reach into the global property market. Our team brings together a wealth of property experience and a collective in-depth understanding of Docklands’ many markets. We also have the deepest familiarity with a full spectrum of clientele from the UK and overseas. Our service is founded on top quality local advice and expertise, the wider intelligence of JLL’s full service residential business – which ensures we are always fully informed – and by a world class brand which assures that we deliver the highest standards of integrity, professionalism and service.

Our team

No team information available

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Royal Institution of Chartered Surveyors

No marketing information available

No awards information available

No marketing information available

No awards information available