Very accommodating and professional staff. Letting process straightforward and easy to work with. High recommendation, small flaw in some process regarding paying but entirely understandable, feel not necessary though that particular requirement

Apartment sale

Great support from all at Qube during difficult times

Hi Hollie, thank you for your positive review. Kind Regards - Team Qube

I recommend Diane! She was very prompt and efficient both in moving forward with the rental process and in responding to emails, and she was extremely helpful and respectful in her friendly and approachable manner. But what happened next was unexpected. After I moved in, I realised that the mattress was cracked on one side, a very obvious problem to the naked eye. Nikki helped me to contact the landlord, but today I received a reply that the problem was found during the pre-inventory check, but they felt that I made it look worse and denied my request for a replacement mattress. I was shocked and insulted. I pointed out what was clearly already a problem now instead accusing it was my fault. I can understand the landlord replying to me that the mattress can still be used due to financial reasons, but I do not accept this baseless accusation. Anyway, it was a real blessing to meet Diane, thanks again.

(Translated by Google) Just very book standard cheat letting agent. (Original) Just very bog standard snyde letting agent.

I rented Silkhouse Court through them, the agents gave me the best marketing but after moving, all blame was shifted to Xenia, lifts were broken for 9 months, building was unclean, gates were broken and parcels were stolen. I had asked these questions before I rented and was given no honest advice, and no help with after you rent with them. no consolidation, not happy with them.

Avoid, avoid, avoid, complete time wasters. Whole experience was bad from beginning to end. I went through the process of applying for a viewing on their website. On the form, evening slots were available yet when I spoke to them later, suddenly they didn't do evening viewings. I was forced to use my only remaining afternoon of annual leave to set up the viewing and I clearly requested that if anything changed and the apartment was no longer available to let me know in advance because I live in a different city and have to travel in. I called on the morning of the viewing to ask if it was still on and they said yes, of course. It was only when I arrived at the property that someone called Helen messaged me on WhatsApp to say the viewing was cancelled. I'd lost over 20 pounds for my train ticket and lost my last afternoon of annual leave for nothing. This lot have zero respect for their customers or for your time and are completely unprofessional. They expect you to drop everything to accommodate to them but then don't give you the common courtesy to respect your time. Do not trust them.

Never rent with them. Central building in Liverpool is massive joke. Property management company is almost non existing on going issues with main door not fixed, lifts are not working for months, pipes burst and major leak occurred and no one is to ensure fix. Avoid avoid avoid their properties