Qube residential manage silkhouse court. Absolutely horrible management. Both Lifts stopped working on 3 sept. I was told they are working on it. I said I don’t see anyone working to which they said it’s because they are working on the inside … then we were told expensive parts need to be shipped from abroad …. Then that work would start on 8th October. No work has started and now there is a notice of lifts being decommissioned. Since most of the apartments are owned by companies not individuals …. No one cares about the tenants and there is no accountability at all. Frequently there are issues with water and security, if we raise it we are told landlord ain’t responsible it’s xenias job. I don’t have contract with Xenia so why would they update me. Constant lies on part of xenia and qube residential can simply shrug its shoulders and say not my problem . Just avoid !

I don’t even know where to begin… we moved in March 2023, and all we have had is constant issues where our concerns are constantly being ignored. When we moved in on the first day, they had said they had a cleaner round… however the floors were filthy, the counters and tables were disgusting… there was a dirty sock on the kitchen smoke alarm (as we guess previous owners were smokers). Bulbs blown in bathrooms, handle completely off on shower door, we had no blinds, cracks all along the walls where the plaster has blown, the whole apartment smelt of smoke and cigarettes (even inside the fridge and showers) Both bed bases were completely broken in, there were old clothes of previous tenants under beds. Suppose to be a furnished property but the toaster and kettle did not work and was in horrid condition, as is the beds like I mentioned and the couch. The cupboard where the water tank is, has awful water damage on the ceiling and the tank from a previous leak… This was on the first day we moved in, it took almost 6 months for us to get blinds installed, we are still waiting for somebody to come and sort the water damage out… in fact we are waiting for a number of things to still be resolved yet we have heard absolutely nothing… The communication and lack of urgency this agency has to care for their tenants and properties is beyond me. Yet have the cheek to increase the rent? It has been an experience from hell, in a building that’s absolutely falling apart because just like the agency, the building management are not in the slightest bothered about the security and safety of those living there

Do not live in Silkhouse Court! Mismanaged property and Qube do not do their job as agents representing the landlord to communicate your issues with them and to chase the property management company about repairs as the leaseholders agent. Simply tell you it's not their problem and to talk to Xenia Estates who manage the building (even though as a tenant you have no legal relationship with them and your contract is with the landlord who's contract is with Xenia). They hide behind layers of bureaucracy and don't care about their tenants. They have lied and fobbed me off on many occasions. Refuse to give me contact details of my landlord. Lied on the check in report of the condition of the property.

Can't fault Helen Berrett. Lovely to speak with. Always responsive when arranging viewings, answering questions etc. Can't fault her at all. However, the amount of problems with this flat I noticed within a week of moving in is atrocious. The condition of the property upon moving in is shocking. IMAGES ATTACHED Moved into the property on April 6th 2024. There's awful staining on the blinds. During the viewing, the blinds were pulled all the way back to disguise this, so I unfortunately did not notice this staining until I moved in - i have a video of the blinds being pulled back during the viewing and a video of their condition on my move-in date. There's horrible brown stains on all of the blinds. Why would these not be cleaned/replaced before a new tennant moves in? Its not even like the stains are small. They're huge and cover a good 30% - 40% of the blinds in the kitchen. The window in the living room flew open when it was completely shut when the wind started to pick up. I called the out of hours team and was told someone would contact me that week to arrange a call out. I've received no call back and this was reported around April 6th 2024 (I'm writing this on April 22nd). I've since been securing the window shut with tape and tying string from the handle to the base of my computer desk to keep it shut and to keep the breeze out as much as possible. Still freezing. THE LIVING ROOM RADIATOR DOESNT EVEN WORK TO MAKE UP FOR THE DRAFT! Here are some more issues: . There's error codes on the washing machine so I can't use it to full capacity. . The dishwasher has tape all along the bottom so I won't be using it until someone has come to view it. This wasnt noticed until i moved in. I reported this on April 9th 2024 (3 days after moving in). Still no one has confirmed when they will be visiting to fix this. . One of the dials on the hob is there purely for show - its broken off so it's just been placed on there to appear not broken. . The radiator in the living room doesn't workso combined with the window issue, its freezing. . The bathroom sink is damaged and the damage has been covered with a sloppy coat of paint covering a third of the sink (see photo). . The fridge absolutely stunk and there was brown liquid underneath the bottom draw from what looked like juice from raw meat had just sat there. Why wasn't this cleaned before I moved in by Qube Lettings and MANAGEMENT company? Absolutely shocking. I'll never recommend Qube Lettings to anyone. My rent is supposed to include full use of appliances & heating. I've moved in and this hasn't been the case. All of the above was noticed in JUST THE FIRST 3 DAYS OF ME MOVING IN. I'm going to review whether paying full rent is appropriate given that the things that are to be included in my rent are not fully functional and when ive reported some of these issues, i havent heard a thing back. At this point, there are that many things that need fixing, I feel like coping with some of them is easier than constantly raising tickets on their online portal and having to speak with different people over a large number of issues and have people constantly visiting. That's if they even contact you Joke. Such a shame because Helen was lovely but the management of the property is disgraceful

Genuinely the worst management company I have ever come across. A disgusting handover, was told in person and had emails of proof that the redecoration that needed doing won’t be deducted from our deposit which they very much lied about and didn’t bother to inform the landlord about this. Four months later we got our rightfully deserved deposit back no thanks to this horrible company. I hope the stress you put us through made you sleep better at night.

Highly recommend Avoiding this dismal Agency

Made an account just to warn people about this dismal agency. For those looking for a property in Liverpool I highly recommend avoiding these folks. 1 They ask for over £1,000 for your first month and deposit up front when you join. Plus if you want to terminate your contract early you need to pay £660 on top not including your deposit. So you cannot use that to pay that fee. But they will take money out of your deposit anway for "cleaning fees and or damages".Even though damages mentioned where recorded and photographed before I moved in. The building in question was also not secure for 5 months. The doors were always open and parcels where constantly stolen.I was also informed by other tennents that if you reported a issue with parts of their property you'd be charged the repair fee not them (which is illegal the landlord should be responsable).

Says it all when the company spend more time on here writing fake positive reviews, than they do actually managing their properties or responding to and fixing issues. Just look at the format, how they always happen to mention employees by name and what a wonderful job they've supposedly done. Frankly embarrassing conduct for a "professional" company. Always quick to pass the buck, to blame the building management (even though they're all connected under Fortis Group) or say that a contractor is on their way to fix issues (even though follow up calls prove they haven't even contacted them).

Says it all when the company spend more time on here writing fake positive reviews, than they do actually managing their properties or responding to and fixing issues. Just look at the format, how they always happen to mention employees by name and what a wonderful job they've supposedly done. Frankly embarrassing conduct for a "professional" company. Always quick to pass the buck, to blame the building management (even though they're all connected under Fortis Group) or say that a contractor is on their way to fix issues (even though follow up calls prove they haven't even contacted them).

Hi Kendrick, please drop us an email to manchester@quberesidential.com and we’ll gladly look into any issues you have. Kind Regards - Team Qube

Hi Chi Lok, please drop us an email to manchester@quberesidential.com and we’ll gladly look into any issues you have. Kind Regards - Team Qube