Newton Fallowell - Lincoln

Not the most helpful nor were the agents very good at listening. To be able to hang up a phone and "forget" to send a link straight afterwards... when it's literally the biggest part of your job. Amazing. Wouldn't recommend handing over any money to them

Very slow in responding then never calling back .

Newton Fallowell Lincoln valued and took my property onto their books 11 months ago. I accepted their valuation as the asking price, but since then their only marketing strategy has been 'reduce the price'. £35K of reductions has had zero effect and only one, solitary, viewing was by some lovely people who clearly didn't want such a big house as they were downsizing but had been persuaded to view as it was in their preferred location. The staff kept saying the only 'problems' with the property were that there is no garage - can't change that, but there are 2 allocated parking spaces - the property is 'over commercial premises' - it's NOT, it backs onto CPs thus has a very different address and postcode - and so it continued with their only conclusion being it was the price that was putting potential buyers off...but which they had valued. When I withdrew the property from them, after paying the exit fee, their sales manager was adamant that I had not been pushed to reducing the asking price (3 times) but that was the only topic of discussion I had ever had with the staff I.e. it was all about the price...and that was their only suggestion to marketing and selling the property. No refresh of photography, no refresh of details, no alternative media outlets, just continue to use Rightmove and reduce the asking price, again. No thank-you.

Such a terrible company to rent from, always avoiding basic repairs and rude staff in Lincoln branch, Left me in the cold for over 48hrs and still expecting me to wait further before getting a window repair. I rate them zero and do not recommend them for renting

Apparently Newton Fallowell believe that they only need to get a quote, it doesn't matter if a contractor is appropriately qualified to current standards...cost £3800 to rectify after contractor who'd changed fence panel and quoted to fix crack in render was assigned to do a full re-roof at prevailing professional rate but did a job that qualified roofer states shows specific examples of being done by unqualified contractor...battens floating, not attached half and half over rafter, quality of mortar not to British Standards, short course of tiles. Reported complaint, with photos as illustration so they could ask their own qualified roofer for opinion but won't engage. Didn't even follow The Property Ombudsman code until I was told how they should behave by TPO and contacted Peter Sandy who TPO have as contact. Other Letting Agents do use appropriately qualified contractors, a roofer to do a roofing job such as a full re-roof. Complaint logged with TPO.

From the perspective of a tenant who recently moved out - just atrocious. Moved into a property which had problems and was unsafe. Garden full of litter, toxic pest control substances left out and open (enough to literally kill a toddler), plumbing problems. I let them know (no apology) and I sorted and fixed these issues at my own expense and time - which they were made aware of. I appreciate doing it myself was my choice but fixed it because parts were cheap and I wanted it sorted quickly to make the house habitable, rather than wait for days and not be able to use parts of the house, but in don't so isaved them/landlords £100s in labour). At the end of the tenancy they tried to take absolutely every penny they could from the deposit for the most pathetic things, including pre-existing issues. Absolutely no respect or honesty from them. Just scummy behaviour all round.

I have now contacted the Lincoln three times in 2 months about a potential breach of my GDPR. They have yet to acknowledge or address the complaint. I am now in contact with the Ombudsman.

Awful customer service. Extremely poor communication, promises call backs, was expecting a call back from Lara and does not follow through with call backs. Not very considerate or understanding. Having rental properties myself, I would not use or recommend this estate agent to market any of those or find tenants, due to the lack of communication they provide for people viewing houses and interested in properties.