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Newton Fallowell - Lincoln

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Terrible letting agency can't seem to keep anything straight between any of them. Do not use them as they will find any excuse to pry money from you. Do not use this company

Reply from agent

Dear Madeline, I understand from my rental team that the property that you rented through us was not left in a satisfactory condition upon your check out and as such we are dealing with the cleaning of the property and therefore doing our job properly on behalf of the landlord. If you had left the property in the correct condition then we would not be seeking monies from you for the cleaning. Regards, Rebecca Hoyles Director

1.00 /5

Very bad experience! During my stay in one of their properties they rarely answered to my email (unless it was about giving them money) and they left me 3 weeks with no heating in winter!!!!!! Very rude in any communication. I won’t recommend them! Go somewhere else!

1.00 /5

They need to be more professional on how to handle things rather than accusing people. If someone is within their law they just can’t be rude and accuse people. Unprofessional experience.

Reply from agent

Rahul, Your recent conduct in buying a property through our agency has not been a good experience for either us or our vendor and I would hope that if you go on to buy a property through another estate agents that you will improve your buying behaviour. Rebecca Hoyles Director

1.00 /5

Newton Fallowell clearly care more about money than anything else. Living next to their properties is hell. They obviously don't vet their tenants so after living next to weed smoking partiers for a year, and having been told "we can't do anything about it" every time we've complained, we're at the end of our tether. They should take care to rent properties in residential areas to people that aren't going to cause a nuisance. If you live next to a Newton Fallowell managed peoperty, MOVE!

Reply from agent

Hello Richard, Thank you for this post. We take our rental department very seriously and I have asked all members of staff and neither your name nor your accusations are recognised so I would please ask you contact myself directly or my lettings manager, Rebecca Ablard on 01522 516590 so we can address this situation if it is as serious as you claim. Regards Rebecca Hoyles Director

1.00 /5

Awful estate agents, don't respond too any complaints or repairs. Rude on the phone when you want too complain. Left us with a numerance problems. Won't work with you at all. & when you leave a bad review they act like a stroppy teenager ringing you up asking you too remove it.

Reply from agent

Dear Courtney, I am sorry to read your negative review and having investigated the situation with my rental team I understand that all of your maintenance issues have and are being dealt with and that actually you have been served notice due to being in arrears with paying your rent. Despite that my team have worked tirelessly to deal with your issues and yet you have written this review. I am on hand to talk to if you want to discuss your issues in the correct way. Regards, Rebecca Hoyles

1.00 /5

1 star rating and the only reason for that is because I am required to do this before I can write my review. My son has received appalling service since living in one of their properties. No complaint is ever listened to, instead it is brushed under the carpet. Just a few of the complaints Dishwasher is broken Water marks on the ceiling Patio door locks broken Front door lock broken( when the locksmith finally came round he left the front door wide open with no one home) Smoke alarms going off constantly every 10 minutes. (My son was electrocuted from this and taken to Lincoln county hospital in an ambulance on Saturday evening. When I contacted them on Sunday they said they would get someone out. Did this happen? No it did not! 3 small children in the house with a smoke alarm going off every 10 minutes. I had to get them all to stay at my house for the evening. Left notes on the windows to apologise to the neighbours and call the police so they were informed in case anyone else reported it. They returned home on Monday and it was still going off. Finally they sent someone out). When my son left a review he was telephone by Rebecca from Newton Fallowell and told to remove it. Everyone is entitled to leave a review regardless of circumstances. I will not be removing this review regardless of what is said to my son. As for what you said about his personal circumstances and how would he like it if you put that on your reply to his review. In line with the new GDPR laws I would be very careful. As soon as I get that A&E report you will be hearing from me.

Reply from agent

Dear Paula, I have read your comments and as one of the business owners I invite you to speak to me directly rather than write your unfair and incorrect review so that we can address these issues head on. Regards, Rebecca

1.00 /5

I would not recommend this agent to anyone at all.. The attitude of staff is appauling.. I have not managed to speak to one person there who knows what customer service is about.

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42 Silver Street, Lincoln, LN2 1EH, UK

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