Newton Fallowell - Lincoln

Estate agents that never call you back. Even after the visit in person, still don't return the calls. Literally lie to your face.

Kitchen extractor not working, raised border wood rotten now collapsed but in this state 3 years ago at the tenancy commencement. Downstairs WC fan disconnected by owner 18 months ago and so many other issues including an alder tree growing out of the ground where the gas main enters the property. A risk for this property and the neighbour, but as both are owned by the same landlord, clearly not an issue for urgent attention!!. Avoid this agent at all costs.

Lettings team were shockingly bad! However Kelly ended up being the most helpful during a stressful few weeks. Communication on day one was great, after this I received radio silence for 10 days even after emailing another member of staff and the generic email address provided. Wasn't until I chased up for the third time in a week that I was made aware both members of staff were on AL. I'd highly recommend a more effective AL procedure with your staff and also a more informative OoO response so people can actually continue communication without being ghosted. After chasing up we finally got a tiny bit further and after paying a holding deposit we were then ghosted for another week until I finally complained to the Lettings Team Manager. I was then told the advertised move in date would be different to the one i agreed upon on day one. If I had received this simple explanation from the manager on day one by the woman we spoke to, we would never have applied for the property as we made it perfectly clear to them when we needed to be moved in by. From this point on I was told I was in the wrong, that I was the one who miss understood information and that they don't promise move in dates to anybody (not that I would say the word promise personally). One week before we had to move we had no choice but to move into the property a week later as we had no time to apply and look for something different. Staff were either rude, useless or 'couldn't help' which is a joke. Move in day was a joke from the start and to make things even more fun they hand the keys over and forget to mention you need a key code to entre the building. So many little things added up and made it one big stressful mess. Even to this day I have been ignored by two members of the lettings team via emails I sent and when I asked to make an official complaint I hear absolutely nothing from them (didn't expect anything less really) . Safe to say I wouldn't have continued with them if there staff (apart from one) actually did there job somewhat properly.NegativeResponsiveness

All I can say is if you are a landlord and value your property do not use this agency. They either don’t care or are just plain stupid. I’ve given up with them after being handed a property back in an absolute S*?! state. They used the fact I live elsewhere to just ignore a multitude of issues. Just use my terrible experience to your advantage and stay well clear!NegativeQuality, Professionalism

Disgusting attitude and complete lack of understanding. Do not recommend. Very unprofessional.

Staff are lazy and hard to get answers out of , found myself constantly trying to chase them up. Very unmotivated and not a single shred of communication .

After months of complaints we're still waiting on our ancient, faulty boiler to be replaced. We were also told an extractor fan would be fitted at the start of our tenancy, which never materialised, resulting in frequent fire alarms from situations as minor as cooking pasta or steam from the oven.NegativeResponsiveness, Quality