Nothing

Mundys lettings have been absolutely appalling. My dad passed away as a result of a fall on the stairs, he was 58. We had to remove the carpet due to the way that he died, it was not salvagable. We kindly phoned mundys to make them aware of this and to offer to find a matching carpet and fit it to right the situation however the representative insisted on sending someone who 'wasn't emotionally involved' to clean it, we explained that it was simply not possible or appropriate but they persisted, in the end she removed the carpet. They then called back and said the landlord wants the stairs and landing carpet replaced at the same time, we fully accept the reasons for this however made it clear that the only carpet that was damaged was in the hall way, we asked how the cost of this would be worked out fairly however they were not able to tell us. The representative then said by the way the rent is paid until August 1st and after that we would be liable for it. My dad died on 20/07/22 and we felt pressurised in to returning the keys so they were returned on 29/07/22. We then asked for the location of the water meter which they said they didn't know and they would sort it out, we explained we wanted to do this ourselves so we could pay the bill, they said they would find out and call us back, they never did. Upon handing the keys back we explained we did not want any further contact from them and that we will communicate through the deposit protection scheme. We have since been contacted multiple times including by 2 members of staff using their personal Facebook profiles to contact us. Every other organisation we have spoken to explain that dad has died first of all said sorry for your loss. Mundys did not show any compassion or understanding until we complained. We lost dad in an unexpected and traumatic way, mundys simply added to the stress.

I rented a house that was advertised as "owner is fitting a new kitchen". On the day I was signing the contract -surprise!- no new kitchen, when I complained I was told very nicely that it was take it or leave it. When I moved in it seemed a pig was living in the house (a furry one). I left after two years and returned the house much cleaner than I received, even though I was charged more than 200 pounds on my deposit for extra cleaning.

Very poor buying experience we offered asking price when no other offers had been received to only be told they have more viewings to entice a bidding war and entice their buyers into paying way over what the house is valued at. If the owners wanted more money they should have advertised as offers over a price so everyone was aware they could be entering into a bidding war. If a price is listed it should be the first asking price offered should be accepted this country is still in the dark ages and this company is certainly not for the purchasers . Greedy sharks

Rang up to report a problem in our house to be spoken to in an awful manner a d to be told "not really my problem now is it "

Rang up to report a problem in our house to be spoken to in an awful manner a d to be told "not really my problem now is it "

I was supposed to be contacted as I booked to review a house, which I found out was sold subj.to contact. Not only I wasn't contacted, I had to find out via the house owner. After ringing Mundy's they said they left a message on my phone, which clearly I hadn't received. I don't drive and it took three hours to get home! Please could Mundy's ring their potential clients in the future so they can arrange things around work!