Emma Bowey at Mundy's wasted an enormous amount of my time by just not honestly disclosing information. I can only assume in not disclosing it Emma hoped they would get the commission over the line regardless of what costs I as a buyer would be signing up to blind. If that is not it then the issue was a competence one, frankly. When viewing the property Mundy's issued the wrong keys to someone who was oddly adamant their only contribution would be letting us in, which they couldn't even do. When I put in an offer for a leasehold Emma didn't say when she'd be away, holding up the process, then didn't realise a load of her emails were stuck in her outbox, holding it up again. She refused to inform the seller to give their tenants fair notice the flat had an offer on it. She refused after months of negotiation to tell me, the potential seller, who owned the freehold and various other key questions I needed the answer to as a potential buyer, right up to the brink when I either had to buy a property not knowing the costs or pull out. Given she failed to tell me even about the 300 pound fee she must've known the management company would charge for the buyers pack I assumed she was acting, on the evidence I had, on bad faith and pulled out. Lots of time and effort wasted for all by them withholding or simply not sharing key information any responsible buyer needs and by them pursuing that approach for months. I know estate agents get a bad reputation but given this I really can see why. It was all done in bad faith whilst there was a veneer of professionalism.