Pretty good so far, have sorted the one issue we had in our house ASAP even over bank holiday! Letting process was straightforward too and staff are friendly.

Very poor comunication on the progress of the sale , I received 3 emails in the space of four months , had to call myself to get updates. The cost was high which did not reflect with the poor quality of the service received.

Me and my partner went to see a student friendly house ("Student Friendly" was in the description and in the photos- as a blue banner across the far right corner) and we made it clear that we were both full time students with a very young child. We were greeted by a guy named Luke and everything went very well, it was pretty much the house we wanted. However when I phoned them up to pay the application fees I was told by Luke that referencing won't pass as me and my partner earn Student Finance "only" and are students... I find this quite ridiculous as we both earn benefits and both of our independent student finances together make it quite easy to afford the house. I then asked Luke why we cant use a guarantor for referencing like any other estate agent company and he then said that their referencing company doesn't allow that. Well I was incredibly shocked and disappointed by this as we weren't expecting to be turned down for a student friendly house being students. On a positive note, since this review I have been sent a personal email from Luke, and I would like to add that this negative review has no reflection whatsoever upon customer service and after care. Luke was polite, friendly and approachable and was happy to answer any questions we had regarding the property. It was as previously stated a fault on behalf of their referencing company. However I hope the advert will soon be rectified.

Our experience with this letting agency was extremely disappointing. After our application was accepted and the holding deposit paid, we were told we had to move in the day after the previous tenants moved out and accept the property in whatever condition it was left in. When we asked for the lease agreement so we could give proper notice to our current landlord, they falsely claimed they couldn’t issue it more than three weeks in advance but still advised us to give notice anyway. The following week, they changed the proposed move-in date to sometime in early January without giving a firm date and remained vague about the situation throughout. Two weeks passed with no contract and no confirmed move-in date, so we informed them we were keeping the application open but reserved the right to withdraw and receive a refund if needed. We also clarified that we would not accept the property in whatever condition it was left in. Despite these reasonable and entirely standard requests, the agency abruptly withdrew our application. Altogether, the process felt disorganised, misleading, and highly stressful. I would not recommend this agency based on our experience.

I should have read reviews prior to using this company . They seemed amazing in the beginning with the initial tenancy agreement etc. In November 2024 we contacted them about renewing our tenancy and were told we were offered another year. My husband called multiple times requesting the new lease and they kept having excuses as to why it wasn't available to sign. Finally, mid January 2025 they called us saying nevermind the owners got orders back so are moving in. We are thinking they knew this information the entire time and waited until our lease was two weeks from being up to notify us. They were now offering a new lease of 6 months until the owners arrived. I requested to go month to month which was denied even though our original lease stated 12 months then month to month after. Every inspection we had we were told everything was good. We inquired about black mould growth and advice on what we were supposed to do. They told us we were doing everything right. Now fast forward to now. They are essentially trying to keep the whole deposit. Though some things we do agree with and expected to not get the entire thing back but we are definitely being taken advantage of. Best advice I can give if you choose to use this company is to report everything to them and have documentation that you did, not just phone calls. The letting agency is definitely not there to help you as a tenant so take their advice lightly.

Wasted my time for two weeks for a property, did not let me know about the outcome even after many calls telling me more than once "the colleague working on this is out at the moment". If I wouldn't have found another property to move in I would have been homeless, I understand the market it's competitive but some transparency would be appreciated.