Me and my partner went to see a student friendly house ("Student Friendly" was in the description and in the photos- as a blue banner across the far right corner) and we made it clear that we were both full time students with a very young child. We were greeted by a guy named Luke and everything went very well, it was pretty much the house we wanted. However when I phoned them up to pay the application fees I was told by Luke that referencing won't pass as me and my partner earn Student Finance "only" and are students... I find this quite ridiculous as we both earn benefits and both of our independent student finances together make it quite easy to afford the house. I then asked Luke why we cant use a guarantor for referencing like any other estate agent company and he then said that their referencing company doesn't allow that. Well I was incredibly shocked and disappointed by this as we weren't expecting to be turned down for a student friendly house being students. On a positive note, since this review I have been sent a personal email from Luke, and I would like to add that this negative review has no reflection whatsoever upon customer service and after care. Luke was polite, friendly and approachable and was happy to answer any questions we had regarding the property. It was as previously stated a fault on behalf of their referencing company. However I hope the advert will soon be rectified.

Wasted my time for two weeks for a property, did not let me know about the outcome even after many calls telling me more than once "the colleague working on this is out at the moment". If I wouldn't have found another property to move in I would have been homeless, I understand the market it's competitive but some transparency would be appreciated.

I should have read reviews prior to using this company . They seemed amazing in the beginning with the initial tenancy agreement etc. In November 2024 we contacted them about renewing our tenancy and were told we were offered another year. My husband called multiple times requesting the new lease and they kept having excuses as to why it wasn't available to sign. Finally, mid January 2025 they called us saying nevermind the owners got orders back so are moving in. We are thinking they knew this information the entire time and waited until our lease was two weeks from being up to notify us. They were now offering a new lease of 6 months until the owners arrived. I requested to go month to month which was denied even though our original lease stated 12 months then month to month after. Every inspection we had we were told everything was good. We inquired about black mould growth and advice on what we were supposed to do. They told us we were doing everything right. Now fast forward to now. They are essentially trying to keep the whole deposit. Though some things we do agree with and expected to not get the entire thing back but we are definitely being taken advantage of. Best advice I can give if you choose to use this company is to report everything to them and have documentation that you did, not just phone calls. The letting agency is definitely not there to help you as a tenant so take their advice lightly.

WARNING! Avoid at all costs. There's are some good letting agents in Lincoln unfortunately my experience with Martin and co was terrible. The staff are rude and unprofessional and blatantly … More

Contacted lettings regarding arranging a viewing. The receptionist was not very pleasant and was abrupt. She arranged a time for a viewing and then asked for me for details if I match a potential tenants criteria. Some of the questions were relevant but others like how old my cat is & if it stays in or goes out were ridiculous. As we are both pensioners she said we don't pass the criteria financially so suggested a guarantor. I said I can pay the full contract term up in one sum out of my savings. She said that is not possible as it would alter the contract. Her attitude was getting more surly especially when I said I will have to inform my family member first before putting them forward as a guarantor. I went off the phone to do this but not happy the way I was being treated. Within half an hour I phoned back to be answered by another abrupt person who claimed to be the manager and said in off-hand fashion the let has gone hours ago. Well why was they going to arrange a viewing that afternoon? The manner she said it aroused suspicion it was a lie. So beware and be forewarned if you are considering dealing with this office.

Absolutely shocking service with poor communication.