Cancelled viewing 5 minutes before it was due to happen

So I was given information for a property, a friend had viewed it, told me to ring up as we needed to move before our tenancy was up. Spoke to Imogen twice, was told that she would speak to the landlord and 'ring me back' when she had spoken to her, yet that was nearly 3 weeks ago, no phone call, no communication, so stay away from these people cos they aren't good at all

Unprofessional approach to the customer. change of decision few days before move in For a couple with child on the way. Shame on you Martin & Co (agent name Amy Barber)

This agency contains of some liars stuff. Specially one guy named Luke, he is not real man, he just a liar and cheater! I don't recommend any body to deal with this agency.

Please steer clear! No regard for tenants or proper procedures. An absolutely dreadful experience for the entire 2 years.

"Our experience with Martin..."

Our experience with Martin & Co Lincoln has been terrible since the word go. -When completing the credit checks they didn't explain their process/charges properly and then ended up charges us double and it was a fight to get refunded. -When completing the contract, the deposit amounts and addresses were completely incorrect and had to be redone, wasting time. -When we viewed the property it was in a mess and they told us they would have cleaners in before we moved in. When we got the keys and went back to the property for the first time, nothing had been done to it and I had to speak to 3 different people to get it sorted. -They didn't send us the inventory until a month into our rental and it was incorrect. -When they wanted to do a property check, they gave us less that 48 hours notice for the visit and then tried to charge us because we missed the appointment (we were on holiday for a week and missed the notice and the visit) and we had to fight to get that back too. -It has taken them 6 months to arrange to have our shower fixed. 3 plumbers, a visit and a telling off from the landlord later its finally been done. The problem with the branch is that no one seems to have a clue what is going on or who is in charge and you have to speak to pretty much everyone in the office to get it sorted. Even the plumbers and gas check guy who I've met say that their management team is awful and its hard to get done. When the landlord came around he seemed aware of the problem and said that they had lost the spare sets of keys for the three properties he owned in the area.

Our experience with Martin

Our experience with Martin & Co Lincoln has been terrible since the word go. -When completing the credit checks they didn't explain their process/charges properly and then ended up charges us double and it was a fight to get refunded. -When completing the contract, the deposit amounts and addresses were completely incorrect and had to be redone, wasting time. -When we viewed the property it was in a mess and they told us they would have cleaners in before we moved in. When we got the keys and went back to the property for the first time, nothing had been done to it and I had to speak to 3 different people to get it sorted. -They didn't send us the inventory until a month into our rental and it was incorrect. -When they wanted to do a property check, they gave us less that 48 hours notice for the visit and then tried to charge us because we missed the appointment (we were on holiday for a week and missed the notice and the visit) and we had to fight to get that back too. -It has taken them 6 months to arrange to have our shower fixed. 3 plumbers, a visit and a telling off from the landlord later its finally been done. The problem with the branch is that no one seems to have a clue what is going on or who is in charge and you have to speak to pretty much everyone in the office to get it sorted. Even the plumbers and gas check guy who I've met say that their management team is awful and its hard to get done. When the landlord came around he seemed aware of the problem and said that they had lost the spare sets of keys for the three properties he owned in the area.

Our experience with Martin

Our experience with Martin & Co Lincoln has been terrible since the word go. -When completing the credit checks they didn't explain their process/charges properly and then ended up charges us double and it was a fight to get refunded. -When completing the contract, the deposit amounts and addresses were completely incorrect and had to be redone, wasting time. -When we viewed the property it was in a mess and they told us they would have cleaners in before we moved in. When we got the keys and went back to the property for the first time, nothing had been done to it and I had to speak to 3 different people to get it sorted. -They didn't send us the inventory until a month into our rental and it was incorrect. -When they wanted to do a property check, they gave us less that 48 hours notice for the visit and then tried to charge us because we missed the appointment (we were on holiday for a week and missed the notice and the visit) and we had to fight to get that back too. -It has taken them 6 months to arrange to have our shower fixed. 3 plumbers, a visit and a telling off from the landlord later its finally been done. The problem with the branch is that no one seems to have a clue what is going on or who is in charge and you have to speak to pretty much everyone in the office to get it sorted. Even the plumbers and gas check guy who I've met say that their management team is awful and its hard to get done. When the landlord came around he seemed aware of the problem and said that they had lost the spare sets of keys for the three properties he owned in the area.

Aweful communication by a terrible company

Terrible company with terrible communication!We had to phone them twice to book a viewing, when they finally sorted a date out we took a morning off work, met them at the property to find the tenant not home and they could not show us round. The tenant had tried phoning them to inform them of this in advance but they wasn't answering the phones the day they rang (for some reason).We was then told they would contact us to book a different date.. two weeks later they have not got in touch.What a ridiculously run company with terrible and appauling levels of service.I would advise anybody to avoid them at all costs!!