Absolutely shocking service with poor communication.

A bit disappointed to be honest. I rang them to change the date of my house inspection as I wasn’t going to be home, they rang me back and agreed on the day I told them I’d be home. Next thing I know, they’ve come on the original date when I wasn’t home, and I only found out by ringing them on the day they were meant to come as I was waiting for them. I had all my washing up including the girlie stuff, and they’ve seen that now and I feel like my privacy has been invaded. Apparently I didn’t ring them to change the date, when I did because I remember doing it at work. No matter how many times I email them about an issue in the house, I get no replies. I’ve emailed before about the amount of cold drafts coming through my windows, making my house very very cold, and they do nothing.NegativeProfessionalism

Twice we had no 24hr notice before entering. Took several months to fix "non-urgent" issues (major draughts, cracked bath), so long that we gave up on reporting them. A broken heating element burnt off the oven wiring and we were told to just turn it off when not in use (fire hazard). If you're renting, please learn your rights so that you're not exploited, report everything and nag if things aren't fixed. A lot of these positive reviews are from sellers, landlords and the owners.NegativeResponsiveness, Value

Unfortunately just another Letting company taking money off tenants. Rented for 2 years and can't say anyone I was in contact with was approachable or willing to side with a tenant. Really disappointed with my time with them, no better than the student rental companies taking advantage of them.NegativeQuality, Professionalism

Very unprofessional from the tenant side of things, they aren't willing to help you with anything, they're rude, especially the office manager. They talk down to you as if you're a second class citizen, no-one seems to care about your problems. They leave you with severe problems in the house and they couldn't care less, there is no urgency at all. Would rate 0 star if possible, would use any other letting agency apart from these.

Very unhelpful and dissapointed. Called to book a viewing same day the house has been advertised, told me that I am the first to call and I asked to book the viewing as soon as possible because I am interested in the property. Book me in the next 4 days and a day before they called to tell me that the viewing is canceled because someone else came to see it over the weekend and let it. Totally unprofessional and rude over the phone when I asked why this happened because I was keen to do the application as we were supposed to move quickly because we start another job and didnt look for another house besides that one. Avoid this letting agency. If I can rate it 0 I would but not possible.

Poor responses and overall very unhelpful from the Office Manager. Found myself having to chase up answers to emails and getting brief responses for answers. The market preference settings for the company are equally poor as it sent me a plethora of 2 beds despite searching for 3 bed houses. Unfortunate.

Very dismissive and unhelpful when asking about modern auction property on their website. I was so annoyed I cancelled viewings with them, won't bother going to them again. Using Pygott & Crone who are much more professional and helpful.