WARNING! Avoid at all costs. There's are some good letting agents in Lincoln unfortunately my experience with Martin and co was terrible. The staff are rude and unprofessional and blatantly lie to try to steal their tenants deposits as can be seen by their reviews (72% giving a 1 star review) for the company as a whole! Companies that routinely try to steal from their tenants, some of whom are vulnerable and/or cannot afford to wait many weeks to get the DPS to step in and act on their behalf, should be outed.

Contacted lettings regarding arranging a viewing. The receptionist was not very pleasant and was abrupt. She arranged a time for a viewing and then asked for me for details if I match a potential tenants criteria. Some of the questions were relevant but others like how old my cat is & if it stays in or goes out were ridiculous. As we are both pensioners she said we don't pass the criteria financially so suggested a guarantor. I said I can pay the full contract term up in one sum out of my savings. She said that is not possible as it would alter the contract. Her attitude was getting more surly especially when I said I will have to inform my family member first before putting them forward as a guarantor. I went off the phone to do this but not happy the way I was being treated. Within half an hour I phoned back to be answered by another abrupt person who claimed to be the manager and said in off-hand fashion the let has gone hours ago. Well why was they going to arrange a viewing that afternoon? The manner she said it aroused suspicion it was a lie. So beware and be forewarned if you are considering dealing with this office.

Absolutely shocking service with poor communication.

A bit disappointed to be honest. I rang them to change the date of my house inspection as I wasn’t going to be home, they rang me back and agreed on the day I told them I’d be home. Next thing I know, they’ve come on the original date when I wasn’t home, and I only found out by ringing them on the day they were meant to come as I was waiting for them. I had all my washing up including the girlie stuff, and they’ve seen that now and I feel like my privacy has been invaded. Apparently I didn’t ring them to change the date, when I did because I remember doing it at work. No matter how many times I email them about an issue in the house, I get no replies. I’ve emailed before about the amount of cold drafts coming through my windows, making my house very very cold, and they do nothing.NegativeProfessionalism

Twice we had no 24hr notice before entering. Took several months to fix "non-urgent" issues (major draughts, cracked bath), so long that we gave up on reporting them. A broken heating element burnt off the oven wiring and we were told to just turn it off when not in use (fire hazard). If you're renting, please learn your rights so that you're not exploited, report everything and nag if things aren't fixed. A lot of these positive reviews are from sellers, landlords and the owners.NegativeResponsiveness, Value

Unfortunately just another Letting company taking money off tenants. Rented for 2 years and can't say anyone I was in contact with was approachable or willing to side with a tenant. Really disappointed with my time with them, no better than the student rental companies taking advantage of them.NegativeQuality, Professionalism

Very unprofessional from the tenant side of things, they aren't willing to help you with anything, they're rude, especially the office manager. They talk down to you as if you're a second class citizen, no-one seems to care about your problems. They leave you with severe problems in the house and they couldn't care less, there is no urgency at all. Would rate 0 star if possible, would use any other letting agency apart from these.

Very unhelpful and dissapointed. Called to book a viewing same day the house has been advertised, told me that I am the first to call and I asked to book the viewing as soon as possible because I am interested in the property. Book me in the next 4 days and a day before they called to tell me that the viewing is canceled because someone else came to see it over the weekend and let it. Totally unprofessional and rude over the phone when I asked why this happened because I was keen to do the application as we were supposed to move quickly because we start another job and didnt look for another house besides that one. Avoid this letting agency. If I can rate it 0 I would but not possible.