Pretty good so far, have sorted the one issue we had in our house ASAP even over bank holiday! Letting process was straightforward too and staff are friendly.

Me and my partner went to see a student friendly house ("Student Friendly" was in the description and in the photos- as a blue banner across the far right corner) and we made it clear that we were both full time students with a very young child. We were greeted by a guy named Luke and everything went very well, it was pretty much the house we wanted. However when I phoned them up to pay the application fees I was told by Luke that referencing won't pass as me and my partner earn Student Finance "only" and are students... I find this quite ridiculous as we both earn benefits and both of our independent student finances together make it quite easy to afford the house. I then asked Luke why we cant use a guarantor for referencing like any other estate agent company and he then said that their referencing company doesn't allow that. Well I was incredibly shocked and disappointed by this as we weren't expecting to be turned down for a student friendly house being students. On a positive note, since this review I have been sent a personal email from Luke, and I would like to add that this negative review has no reflection whatsoever upon customer service and after care. Luke was polite, friendly and approachable and was happy to answer any questions we had regarding the property. It was as previously stated a fault on behalf of their referencing company. However I hope the advert will soon be rectified.

Absolutely shocking service with poor communication.

Twice we had no 24hr notice before entering. Took several months to fix "non-urgent" issues (major draughts, cracked bath), so long that we gave up on reporting them. A broken heating element burnt off the oven wiring and we were told to just turn it off when not in use (fire hazard). If you're renting, please learn your rights so that you're not exploited, report everything and nag if things aren't fixed. A lot of these positive reviews are from sellers, landlords and the owners.