*Not sure why you would assume I hadn't contacted you. I had been discussing this issue with one of your employees. I didn't experience the customer service you describe* When we first moved into the property, the standard was less than acceptable. It was dusty, the oven was filthy, along with the microwave and extractor fan above the oven. There were marks on the walls and the general upkeep of the house had clearly been neglected. But, being students, this didn’t bother us too much. Our first issue was a induction surface top hob that had been installed. The heat from the oven meant that this hob would stop working after around 10/15 minutes. When we contacted this company, we were told that this was fully functioning and that they wouldn’t replace it because they neglected to believe that we would need to use both the hob and the oven. After fighting this, we gave up and made do for the duration of the tenancy, though this caused many issues. Probably about a week later, the drain in the shower began to overfill. Our attempts at unblocking this were futile and we realised that, it was not a build up of hair or human matter that had clogged the drain, but a hard layer of god knows what was preventing the water from draining. We called student living and, though they came and had a look at this, were only willing to offer a temporary fix. Something that we had to repeatedly call them out to fix. Now, various problems occurred through out the year. It was believed that we had a water leak, something they informed us they would come to investigate... they of course never showed up but were still keen to repeatedly email us regarding a high bill for water. The radiator in my room was also broken, I could never switch it off. Something they again failed to rectify despite my emails. Now my tenancy has ended. I have been emailed to suggest that my entire deposit of £100 will not be returned, and actually I owe them additional costs. They suggested the house was left in a mess. My mother had recorded videos of the entire property, capturing the spotless condition of the property. We vacated this property in excess of a month before our tenancy ended and returned the keys then. When I disputed their charges, they returned with photographs of a light dusting, clearly just from dust that had settled during the time between us vacanting the premises to their inspection, suggesting that the cost of cleaning this property would amount to this much. I will add they added this charge to all three residents. Additionally, they had advised us that, in this property, it was absolutely fine for us to use blue tac on the walls. When we moved into the property there were clear signs that tenants before had as their were small marks on the wall, now they are suggesting otherwise, and are trying to charge us for repainting all of the walls. Including demonising us for the marks that were left there from previous years of tenants. They are also charging us for the oven, overhead extractor fan and microwave that I previously mentioned that were not in a decent condition upon our arrival. It is clear that they had never intended to return the deposit to us or any student that occupied the property. It is absolutely vile that these people feel it is acceptable to overcharge students, who are struggling for money at the best of times, for issues they were fully aware of to begin with in attempts to pass the blame for things they had not dealt with to begin with. They are so rude and the images they returned of the light dust on skirting boards are actually beyond a joke. Particularly when you consider they are earning an additional £180 to have someone go round with a hoover. I’m seeking legal advice but please, if you are a student, no matter how wonderful the property, do not rent from these people. They are vultures who will do anything to extract more money from you and while you’re a student, that is the last thing you need!!!