A selection of reviews, highest rated first. Not every review may be shown.
As a potential buyer, I can definitely state that the experience dealing with Chancellors Lightwater has been horrendous - we are involved with many different estate agencies as part of our House search and we've never been even close to …
Reply from Chancellors Lightwater: Hi Lionel, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
On the 25th January 2022, our offer was excepted and we instructed our solicitor. Everything was proceeding well to the point of exchange. When the seller revealed that he had not found anywhere else to buy. We waited and waited, all the …
Reply from Chancellors Lightwater: Hi Sharon, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks
The worst company, impolite, slow, unorganised and not helpful. Avoid them.
Reply from Chancellors Lightwater: Hi Beáta, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
Really poor service as a landlord - Chancellors Aylesbury and Thameside
As a landlord the service we have received is shocking.
We are regularly handed to poorly skilled staff at Thameside, who do not follow up and cases are then passed over to other people and you need to begin again.
Very slow response and even complaints are not followed up.
In the current instance we have been waiting for a claim to be resolved since mid May and as a landlord we are having to do all the chasing of chancellors to resolve and we have very little confidence of any resolution.
Request for escallation/ complaints procedures have been ignored and deadlines missed.
I would suggest any landlord considers alternative companies to manage your portfolio. Their incompetence has cost me thousands .
Reply from Chancellors Lightwater: Hi Tony, thank you for taking the time to get in touch, we are disappointed to read of your concerns. However, we are aware that your situation is currently being dealt with and the hope is that we can resolve your concerns. You will be contacted soon. Please email directors@chancellors.co.uk with your email or phone number so we can provide further assistance if needed. Many thanks.
To start on a high, the estate agent actually was very helpful. Answered any questions I had and was very kind. The issues started with communication. I was given a sales progressor who failed to give thorough updates and when they did, they were weeks after my solicitor gave me one. When I communicated this to them, they got very defensive, deflected and I was passed onto another sales progressor. No accountability taken. Again, same happened with the new progressor, slow/no updates, but I just cracked on and waited (almost pulled out at this point as I was now on the 5th month of waiting and the thought of them gaining commission on such an awful service really annoyed me). Completion day then came around, a day that is supposed to be so exciting and luckily was but only due to the people I was with. CHANCELLORS DIDN'T EVEN KNOW WHO I WAS OR THAT I WAS THERE TO COLLECT THE KEYS. They didn't even know about the property even though it was their listing! They turned me away and I had to wait 6 hours until my solicitor gave me the go ahead to try and collect the keys again. I came back and was pretty annoyed (rightly so) and the person who gave me the keys tried to justify the situation by telling me how bad their experience was when they first bought a property?! I literally couldn't be arsed at that point. When I finally did collect the keys, someone was still vacant in the property! Luckily they were very kind but I didn't think it was very appropriate.
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Most of their properties listed on right move have already been sold. So when you phone up to enquire about it it's an utterly pointless conversation. They will tell you the reason for this is their policy is to continue to market the property until exchange of contracts should the sale fall through. No other estate agents I know of does this. I think the real reason is so that when you phone in to enquire about a property that's been sold this then gives them a sales lead.
Reply from Chancellors Lightwater: Hello Nick, thank you for highlighting this – we will look into this for you right away. Please email us at directors@chancellors.co.uk so we can investigate further. Many thanks.
Under no circumstance rent or sell with this terrible unscrupulous company. They are about nothing but making a quick pound and they’re pure gorilla sales techniques are frankly scary
Reply from Chancellors Lightwater: Hi Ben, thank you for taking the time to get in touch, we are disappointed to read of your concerns. However, we are aware that your situation is currently being dealt with and the hope is that we can resolve your concerns. You will be contacted soon. Please email directors@chancellors.co.uk with your email or phone number so we can provide further assistance if needed. Many thanks.
Although these estate agents are notorious for over-pricing their inventory and leaving houses for sale on zoopla for 6 months even though they are SSTC, we wade an offer on a house. They never had the courtesty to even call us back with a …
Reply from Chancellors Lightwater: Hello Matt, we are disappointed that you have rated us only one star with no explanation as to the reason. We always seek to deliver a quality service as our overall scores and many 5* ratings on Google and other review sites demonstrate. Please could you contact us via caitlin.greaves@chancellors.co.uk with the details? Many thanks.
DO NOT USE!!! Rubbish… overprice your house then do nothing to sell it. Had to complain to directors to get any attention. Didn’t even change the sign to sold!! Avoid!! …
Reply from Chancellors Lightwater: Thank you for letting us know about this Gareth, we are sorry to hear that you are currently frustrated with our service. So that we can look into resolving this for you please contact us at directors@chancellors.co.uk. Thank you.
So my daughter was offered a flat in the Wokingham area they took my daughters money and the day before she was due to move in it was cancelled absolutely no support from kerry they haven't paid her money back and have been unprofessional and rude. She is having to sleep in a car as she has no money until they pay her back shocking service would never recommend these to anyone
Reply from Chancellors Lightwater: Hi Penni, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
