Really poor service as a landlord - Chancellors Aylesbury and Thameside As a landlord the service we have received is shocking. We are regularly handed to poorly skilled staff at Thameside, who do not follow up and cases are then passed over to other people and you need to begin again. Very slow response and even complaints are not followed up. In the current instance we have been waiting for a claim to be resolved since mid May and as a landlord we are having to do all the chasing of chancellors to resolve and we have very little confidence of any resolution. Request for escallation/ complaints procedures have been ignored and deadlines missed. I would suggest any landlord considers alternative companies to manage your portfolio. Their incompetence has cost me thousands .
Chancellors Lightwater
76 Guildford Road, Lightwater, Surrey, GU18 5ST, South East, UK, GU18
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Reply from Chancellors Lightwater: Hi Tony, thank you for taking the time to get in touch, we are disappointed to read of your concerns. However, we are aware that your situation is currently being dealt with and the hope is that we can resolve your concerns. You will be contacted soon. Please email directors@chancellors.co.uk with your email or phone number so we can provide further assistance if needed. Many thanks.
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