during the Six months of our tenancy Chancellors have managed to consistently beat their own low standards of customer service time and time again, frankly it’s been easily the worst experience we have ever had from any company ever, and really considering the competition that is some going. However through an almost dogged determination to screw up even the smallest details their apparently handpicked team of helmet wearing, crayon eating, window licking, retards managed outstanding and amazingly consistent levels of incompetence and rudeness that are in my experience unequaled. To be quite honest almost every interaction with Chancellors was frankly eye wateringly painful, and despite the fact it cost us a considerable sum to move we couldn’t be happier that we will never have to deal with you or your flock of half-witted incompetents again. I have to admit I went through the entire gamut of emotions during the short time we have had to deal with them, starting most obviously with Anger and moving through Confusion, Disenchantment, Disbelief and finally this kind of dazed relief that it’s nearly over, although I am still amazed that they are managing to continue to operate. A quick Google search reveals that I’m clearly not in alone with my view of their “service” here are the First Two links returned when you search on “chancellors estate agents review” http://www.allagents.co.uk/chancellors/ http://www.qype.co.uk/place/832095-Chancellors-Oxford Please also note they are currently ranked 9999 out of 11648 and in my humble opinion that’s too high. Here's hoping you go bust soon! :-)

Disgusting creatures, fake smiles and lies, first time sellers, chancellors have tried to trap us with a sole selling rights contract. When I attempted to amend the contact within my 14 day cooling off period I was purposely ignored. Over valued the house and wasted every appointment they made. Absolute amateurs, deceitful horrible humans.

Worst possible service. Our experience with Chancellors has been absolutely terrible. From day one, the agent booked the viewing on the house for the wrong time, sent conflicting information, which resulted in my partner waiting for 2 hours under the rain. Once in the property, he made me false promises regarding the price of the property, the chance of getting a dryer, and a place to lock our bikes. He encouraged us to make an offer according to his false promises, which came back denied after almost a month! He then acted as if the offer was denied because we asked for unreasonable things, and was very threatening with regards with us losing the chance to ever secure the property. The entire process, with all its back and forth lies, took over 5 months. Chancellors rarely replied to our emails promptly, or picked up the phone. We were told many times that he wasn't in the office, so had to wait weeks for any information. After signing the contract, we weren't given any information at all for 3 weeks. We called repeatably and were told neither the relevant staff weren't in the office, but promised someone would call that day. No one called for 3 weeks. After all that time, we finally got a call from an agent apologising, for she had been on holiday. Minimum decency and respect would have required them to inform us, upon signing of the contract, that we wouldn't hear back for weeks. They were then very fast in demanding payment of the initial monies, even though per the contract this is only demanded three working days before the move in date, so that the money gets to the account on time. Everything was demanded of us, but we were shown no respect, consideration, or good faith. Moreover, we paid almost £4,000 in advance, including a ridiculous amount of £373 in fees for the worst service I ever received. Of these, £53 were hidden fees that the agent didn't reveal until the last possible opportunity, and were not mentioned in any of the documents we signed. Still, we were made to pay it. Lastly, in order to be given the keys by the check-in team on move-in day, we were given a business rate number to ring, which also costed us money. Chancellors has taken every opportunity to take money from us, while providing a disgraceful service. I feel that Chancellors treated us utterly disrespectfully, taking advantage of our status of students (of the University of Oxford). The process and dealing with the agents was an awfully stressful experience, and we wouldn't recommend this person or agency to my worst enemy. After posting a similar review on their website, Chancellors removed it. They then proceeded to ring me and claim that I was lying about everything. We have proof in emails so their accusation that we lied is demonstrably false. Please share this review so nobody else has to experience renting with Chancellors.

The worst ever agency I've ever deal with.Absolute unprofessional and unkind attitude.For six months contract i have around 200 useless emails and still can't get my deposit back after 1 month and a half. Never get a property trough Chancellors agency. There is forum group with around 200 Bulgarian families around the area and i keep advising them never use this agency.Unprofessional continuous failure to do all task.And it's not just me 90% unhappy.What an agency why you are still on the market how?

Stop cold calling and emailing former property owners who stopped using you to manage their property years ago because of your shoddy service, saying you have someone urgently in need of a rental property.

Lettings Incompetent and uncaring. Would give NO stars if I could.

Dreadful service, continuous changes in staff, failure to carry out basic instructions, continuous failure to keep records up dated, continuous failure to fully and completely inform vendors of what has or hasn’t been agreed, and ultimately to blackmail vendors to make good your failings. This is NOTHING short of disgraceful behaviour, that had our decease aunt not been such a kind person we fully would have left this run to court proceedings, comfortable in the knowledge that we would countersue for the costs and interest and that we would happily have involved media at the most valuable to Chancellors point…locally, whilst defending / countersuing. At no point has Chanellors managed to even reply to questions / respond to complaints (and there is a very long list of them) nor unfortunately have Chancellors apologised to us, and the costs incurred by their numerous changes in staff, failure to comply to instructions or update staff etc, has ultimately cost a charity well over £1700! Disgusted

VERY DISAPPOINTED by the “polite” but inconsiderate behaviour of Newbury’s Branch Manager (who you’d think would know better). Rather than parking in the allotted (& available) parking of the property he visited, he parks on a path blocking pedestrian use, impeding road use and blocking my drive. Interesting that he considers a smile and “won’t be long” statement makes this ok! 40mins and counting. Well, that’s one less estate agent to consider.

Very poor estate agents, takes ages to arrange viewings, agents don’t know important details about the properties so just talk about themselves the whole time, the lie about market interest in properties to try and rush you into a decision, will be avoiding and properties for sale that they are the agents for

They misplaced the keys we returned and now almost 2 weeks and still no check out inventory done. The owner has moved in and is living at the property... so any damage caused now will likely be blamed on us... no clue when/if my £2k deposit will be returned. No one ever calls you back. Would not recommend