Dear Diogo & Vanessa, We were sorry to read this review but feel compelled to exercise our right of reply. In doing this, we will reply to your separate one star reviews as one of the same. As stated previously, we do believe we have spoken with you when you sent one of three enquiries on 22/07, 23/07 and 24/07 about the same properties. We emailed you on the 26/07 after your review to inform you that you had been spoken to previously, of which you didn’t reply for six days. I note that we have not had a response from our email to you dated 01/08 asking you to call us to discuss arranging potential viewings. Six days in the lettings industry can see a significant change in property availability, meaning there is a good chance that the properties you originally enquired about may not still be available. As a trusted market leading agent, our qualification process with all applicants must be followed. As you can appreciate, we aren’t able to view with every enquiry we get as the situation relating the applicant may not be suitable for the property/landlord client and vice versa. Equally, some tenants may unfortunately not be in the position to pass the reference check criteria and its therefore critical that we establish the facts relating to any prospective tenant before an applicant views a property. This is standard industry practice to minimise disappointment where references fail after the reservation stage. You were asked for the information that we required as you had not provided all the information in your email. Again, very standard industry practice. It is odd that you mention you have been asked the same qualifying questions several times, yet claim we haven’t contacted you. This statement seems to be at odds with the facts. As stated in the email sent to you on 01/08 we are happy to speak with you to obtain all the information we require to the qualifying questions and to see if we have any suitable properties for you to view. Please call the office on 01525 371997 so that we can help. **Discrimination** I must make you aware that we take accusations of discrimination very seriously and strongly refute your accusation which will be referred to our legal team. M&M Properties are licensed by ALRA Propertymark and are the most recommended and renowned agent in the area. We have traded for some 37 years acting on behalf of thousands of landlords, and providing a high standard duty of care to thousands of tenants from a multitude of ethnicities, nationalities, religions and multi-generational families . We find your comments extremely upsetting and aimed to damage small local businesses like ours. The same comments are utterly without foundation, and we would ask you to seriously consider the future of this post or provide us with evidence of what you claim in 14 days. Chris Hollins Lettings Manager

Dear James, we are sorry you felt the need to review M & M Properties by one star. Unfortunately, we have no details of your name on either our lettings or sales systems so are unable to accept your feedback. Should you wish to discuss this please contact our sales or lettings managers on 01252371997 or 01525377733. Thank you.

Dear Jordan, I’m sorry to see that you have felt the need to leave a negative review like this, it is a real challenge for us in an undersupplied rental market to avoid these situations, but I agree with you, we could of done better here. It was myself you spoke to after there was some confusion on which floor the flat was on. This was an error on our software system which was miscommunicated by Daniel and this I explained to you at the time when I called to discuss this and apologise. Our team member, Daniel Chandler, who you had initially dealt with called you on his return to apologise for this error also. We felt this was the right thing to do. I hope you can recognise this act of good faith. Daniel does feel that he was sincere in his conversation with you, but I appreciate you may have still be frustrated at the time. Please accept our apologies again. In regard to the viewing you had booked for Tuesday this week, Daniel did in fact call you on the Saturday before but had to leave a voicemail. This message was to cancel the appointment as there were several others to cancel also. As Daniel hadn’t heard back, he then called again on the Tuesday morning but had to leave a further voicemail and sent a text message. We really did try to warn you on more than one occasion as we knew you would be disappointed about this. We are sorry we could not help you and on two occasions we had to let you down. If you are still searching for a property in Leighton Buzzard, I would be delighted to deal directly with you for your property search. We have so many good properties constantly coming up and I would be more than happy, given what’s gone before, to deal with your search personally. Please do contact me if you are still searching on 01525 371997. Kind Regards Christopher Hollins Lettings Manager 01525371997 or chris.hollins@mandmproperties.co.uk

Dear Giaiel, Thanks for your review. We regret you felt the need to review our services with one star however neither M & M lettings or sales ( Leighton Buzzard) have a record of any interaction you have had with our staff. Please get in touch. We do have a robust over the phone referencing process within our lettings division, so we are really sorry if you have not passed this process and perhaps that is why you have reviewed us negatively? Please do get in contact so we can discuss your experience 01525 371997 - Thomas.mccormick@mandmproperties.co.uk

Dear Atki62, Sorry you felt the need to review us with one star without comment. Unfortunately your name isn't visible so we have no ability to know if this review relates to our company or what it is about. Therefore, we can't reply to your one star review. We do unfortunately receive fake and non relevant reviews so it is important for us to ensure this isn't the case and address your feedback. Please do contact our sales or lettings managers in relation to your review should you wish so we can look into this further for you. Of course, you may not choose to meaning we will have to put this down as non relevant. Sales - Michael Sibley - michael.sibley@mandmproperties.co.uk Lettings - Chris Hollins - chris.hollins@mandmproperties.co.uk Sales 01525377733 or Lettings 01525371997. Regards, M&M LB.

Dear Marcin, we are sorry you feel the need to leave one star review but unfortunately we do not have any record of your name registered with either sales or lettings. Please call Tom on 01525371997 should you wish to discuss your review.

Dear Mr Kumar Thanks for clarifying and we can now trace your wife’s service. We thank you for your review in which you give 1 star and attribute this to professionalism. You will see from the reviews on google and allagents.co,uk that we receive very few negative reviews from landlords so we are super disappointed to see this. You have not stated why you feel our professionalism was lacking, so for the record we clarify that our relationship with you ended when an already heavily discounted “fully management contract” was ended by you whilst still retaining the quality tenant M & M Properties had installed for you. At no stage have you questioned our professionalism during or after our management aside from your google review. Your property was let under our Milton Keynes promotion that ran in 2019. This promotion was offering a very low management fee in exchange for a tied in period of management. You ended this to save on management fees and paid the contractually agreed cancelation fee. We are sorry if this has prompted you to leave your review but we stand by our position and wish you every success with your tenants over in Milton Keynes. If your tenant does leave in future we would be very happy to provide you with our find only service at a discounted rate for your next tenant. Thank you for your feedback.

Dear Joy, thank you for your comments however we believe this review is an old review as we have no record of your name on our system apart from 2019. As you may or may not know the Tenant Fee Act of 2019 states that fee's are no longer due by tenants (after June 2019) for applying for a rental property so therefore we believe your review is an old reiew from many years ago. You would not have paid fee's to M&M Properties after June 2019. Prior to the Tenant Fee Act of 2019 your fee’s paid would have been non-refundable should you have failed a reference process or withdrew from an application prior to move in. Should you wish to speak to one of our team please call us on 01525371997 or email lettings@mandmproperties.co.uk.

Hello Mr Beeston, thank you for your feedback. Should you wish to discuss your rating of our services in more detail please call us on 01525 371997 / 01525 377733 or email lettings@mandmproperties.co.uk / sales@mandmproperties.co.uk. Thank you.