Very appauling. Rented a property & was given notice to evacute. Reason: Landlord entered the property at 2am and i was not happy.. My elderly mother lives with me and the landord says its there property. Landlord left there fridge etc in the rear garage and i was told work around the space. I evacuated property as notice, my deposit is being cut as the front garden grass has not been cut, window handle broken. I have had the carpets steam cleaned, rear garden cut and spent on decorating. Whitegates has not helped me in this situation at all. Appauling.

The first interactions were very professional but after they had secured our business the service was not of the same standard. After checking our property listing we could see a bedroom had been missed off, which took several calls to get corrected. It was agreed Whitegates would carry out the viewings due to us working full time, however when a potential buyer turned up 5 minutes late on a Friday evening the estate agent had already left, leaving the potential buyer sat outside. After some time we decided to remove the house from sale but 4 weeks later we are still trying to get Whitegates to remove our property from their website. Currently Whitegates are still attempting to arrange new viewings and refuse to remove our property from their website despite numerous telephone calls, live chats and email confirmations.

I had the worst experience with whitegates I wouldn t recommend them at all.They have a policy of keeping you waiting and delaying every proceedure to the most.On top of that I lost about £1000 because of their lack of consistency.Even though you might consider the permanent solution that you provided enough I should inform you that clients shouldn t pay for your offices mistakes and you ahould be more carefull on what apartments you suggest.You didin t evem have an idea of what the property was.the only window had access to a yard full of garbadge that smelled terrible so apart from the rest it was very unhealthy for anyone to live there. I hope my feedback will give you the opportunity to change your policy.

It's really a shame that they cannot manage their viewings and they mess everything up! We arranged a viewing but last minute they called me and they asked me to go to the flat and ask for someone else (named Danny) to buzz me in and show me around! I've explained that I won't do that because I'm a woman and I don't want to just enter into a house with a stranger and I want everything to happen in a professional way. Then they didn't know what to say and they promised to called me back and rearrange the viewing! What was that???!!! Never happen anything like this in my life!!!

Dear Kelly, sorry to see you’re unhappy with our service. Please contact us at leicester@whitegates.co.uk as we’d love to understand how we can improve. Kind regards, Mitul Gadhia, Managing Director

We're really sorry you didn't think you received a 5 star service from us! Please let us have some feedback at leicester@whitegates.co.uk as we'd love to put things right. We want our customers to receive and feel like they have had a 5 star service all of time. We look forward to hearing from you.

terrible. do not do business with this man

It's really a shame that they cannot manage their viewings and they mess everything up! We arranged a viewing but last minute they called me and they asked me to go to the flat and ask for someone else (named Danny) to buzz me in and show me around! I've explained that I won't do that because I'm a woman and I don't want to just enter into a house with a stranger and I want everything to happen in a professional way. Then they didn't know what to say and they promised to called me back and rearrange the viewing! What was that???!!! Never happen anything like this in my life!!!