Stay Away... Overcharge for little service

Hello blow is the letter I wrote to James Powdrill he is one of the associate director of whitegates. I have also written his response below. ITS BEEN ALMOST 2 WEEKS AFTER HE EMAILED ME AND NOTHING SINCE THEY JUST DONT CARE LONG AS YOU PAY 💰 ONE OF THE MOST RUDE CUSTOMER SERVICE EXPERIENCES IVE EVER HAD BY MALINA, absolutely shocking. Hello james, I am writing this letter out of frustration am not the type of person to write online reviews and things but your staff at the Leicester branch (melton road Leicester) are poor to say the least and have no idea what theyre doing, I shouldn’t really be that shocked because its been like that from the start and even the manger don’t seem like she gives two sh33s, and couldn’t even be bothered to call me call or even email me after about 10 calls and was told she would be and not even one response to this day. The latest issue the wifi has not been working for almost a month now! I have been passed from one person to other initially celeste was dealing with the matter, who was asking basic questions that she should have been asking the landlord??? like the account details of the wifi, after pointing out to her that she should be asking the landlord, she stopped emailing me then she must have thought I cant deal with him and then I was passed on to Millina (I think that’s her name) after promises of call backs vie heard nothing not even a email. She thought I was the land lord!!!! After about 4 calls she says I thought you was the land lord!!! She then promised me that if the land lord does not fix the issues within the week she would arrange for wifi to be set up and then charge the landlord after wards, after i explained I am paying for wifi and I need it for work and when advertised the property came with wifi and I am not happy to pay the full price when I am not getting all the services I am paying for. After that promise from Mallina, ive heard nothing that was 3 weeks ago. There been so many other issues from the start, just to mention one more, they let workers in the house without letting the residents knowing!!, and the work man switched off the fridge with all my food in it, adam hooley was dealing with issue at time if he told us work men where coming I would have moved all my food to a differet fridege. I came home at 10 to all my food ruined. I think he does not know how to use his phone ive never had a call from him ever on updates, after leaving him a voice message he was saying sorry at 11pm via text and not answering my calls. The customer service and commination is the worst I have ever seen in my life don’t understand how professional company can operate in this way and cannot wait for my tenancy is over with white gate / martin & co. and if I was I could afford to just get out the contract I would immediately. I will also be reporting this to the house standard there’s holes in the floor and exposed wiring. I will not be paying full rent until the wifi is fixed, as i am having to pay extra for a service that should be included. God knows when the last time the radiators were drained, the shower head is celotaped on, and the sofa is a is a joke !!! the extractor fan in the kitchen hasn’t work since I got there 7 months ago so the kitchens got grease everywhere. James response—— Thank you for your email. I can only apologise for the issues you are facing at 4 Towles Mill. I am in the process of investigating this matter with our team at Syston and your landlord and I will of course come back to you shortly with a full response. I am sorry you have also felt the need to leave a negative Google review as well. Please leave this matter with me for a short time and I will respond in full. Kind regards, James Been 2 weeks mate NOT HEARD NOTHING, Cheers 🥂 these are the sofas they provide under " Fully Furnished"

Very appauling. Rented a property & was given notice to evacute. Reason: Landlord entered the property at 2am and i was not happy.. My elderly mother lives with me and the landord says its there property. Landlord left there fridge etc in the rear garage and i was told work around the space. I evacuated property as notice, my deposit is being cut as the front garden grass has not been cut, window handle broken. I have had the carpets steam cleaned, rear garden cut and spent on decorating. Whitegates has not helped me in this situation at all. Appauling.

Made an appointment for valuation to sell my property & agreed to meet their recommended mortgage adisadv after my property had been valued as I have already discussed my new mortgage with my existing provider. Mortgage Advisor not valuer eventually arrived for appointment as he had been given incorrect address by office even though I had confirmed by text. Valuer had rang in sick on day of my appointment, which I appreciate can happen, however I do not expect a change to appointment without prior agreement by me! Mortgage Advisor was very professional & apologetic, said he would give feedback to office & progress re-appointment. No response to date, needless to say if this is treatment of prospective customers, I will not be placing business with them. Appalling customer service!

Unfortunately my experience with Whitegates was not pleasurable. I rented via them for around 9 months. This was during a transition period, where they were going from Martin & co to Whitegates, although they were also known as Taylors? Problems begun from check-in day, where the representative didn't have the right keys and left me waiting for 4/5 hours to go and get the right keys. Whitegates, tried to charge me for a renewal of contract from a fixed term contract to a periodic rolling contract as I moved from the initial 6 months to a rolling monthly contract, I had to visit their branch and make clear to them they were in breach of the Assured short hold Tenancy agreement they retracted the charge, although this shows their lack of customer care, and basic contractual understanding. Inspections were scheduled with a reference of a charge for cancellations etc, and pictures were taken, without prior documented knowledge, (I have rented for 6 years with several agencies previously AJR, Nichols Bonfield (both great) and this has not previously happened. Whitegates, I recommend you document what happen during inspections in a welcome pack! Whilst a Tennant I reported issues with the boiler, which took 10+ weeks to get fixed, I was uncomfortable with tradesman visiting the property without my presence, this basic tenant right, created issues for me when trying to schedule repair appointments, it took a total of 5 visits from 2 separate plumbers to get the boiler fixed, that was about 2 hours to fix. I also reported via email to Whitegates other issues regarding leaking guttering, and a broken ceiling fan, neither of which were fixed, or even responded to. Overall their fees are amongst the highest in the industry, (as they are a national and more expensive than local firms, you will get passed from person to person, and not get the personal service you might expect from a local firm. Multiple emails I had sent them, simply did not get a response, it was also often difficult to speak to the right person. Based on other reviews I have read I think their strengths probably lie in sales rather than rentals

I would give 0 star if I could.Totally waste of time. The worst purchase experience ever. Waited for half hour for viewing, and then was told, nobody shows up. I have to chase them daily for any update. Complain to director twice, did not help at all. And viewer has no knowledge at all. All he said is I have to ask office for details. Waited for 6 months for one purchase. Then I was told, they cannot sell the property. Cost me six months of time, fees for their broker advisor, survey. Whitegates has the most nice looking office, however, they are not check their properties, they do not care about their customer, they are not professional!

Awful customer service and administration processes. Moved out of a rented property in October and was advised to hold fire with standing orders etc until a reimbursement of £95 from last months rent was owed to me. I’ve since learnt that there was no need to keep the standing order active and at the beginning of December, another months rent came out which they then sent to the landlord. Whitegates are adamant that they can’t refund me my money until they get it back from the landlord. I’m still in the process of getting my money back from Whitegates and had spoken to citizens advice bureau concerning this as I was getting no where with Whitegates directly and extremely stressed. At one point (and then another) I was told that the money would be in my account in 7 working days and when it didn’t come through I found out that this was a lie and they could only apologise for their mistake but still couldn’t refund me my money. I had spoken to many staff members, including the associate directors of Whitegates who to this day are still “looking into it.” Don’t rent from these people unless you’ve have lots of time on your hands to call, email and escalate matters and to then be disappointed with lies and unreturned promised phone calls. ***** The reply from them below illustrates how useless they are. Whitegates transferred on the overpayment to the landlord accidentally out of contract without making the necessary checks and are not prepared to take any ownership for their mistake. Until THEY recoupe the money THEY sent to the landlord in THEIR ERROR, they are unprepared to reimburse me. DO NOT RENT FROM THEM!

Hello blow is the letter I wrote to James Powdrill he is one of the associate director of whitegates. I have also written his response below. ITS BEEN ALMOST 2 WEEKS AFTER HE EMAILED ME AND NOTHING SINCE THEY JUST DONT CARE LONG AS YOU PAY 💰 ONE OF THE MOST RUDE CUSTOMER SERVICE EXPERIENCES IVE EVER HAD BY MALINA, absolutely shocking. Hello james, I am writing this letter out of frustration am not the type of person to write online reviews and things but your staff at the Leicester branch (melton road Leicester) are poor to say the least and have no idea what theyre doing, I shouldn’t really be that shocked because its been like that from the start and even the manger don’t seem like she gives two sh33s, and couldn’t even be bothered to call me call or even email me after about 10 calls and was told she would be and not even one response to this day. The latest issue the wifi has not been working for almost a month now! I have been passed from one person to other initially celeste was dealing with the matter, who was asking basic questions that she should have been asking the landlord??? like the account details of the wifi, after pointing out to her that she should be asking the landlord, she stopped emailing me then she must have thought I cant deal with him and then I was passed on to Millina (I think that’s her name) after promises of call backs vie heard nothing not even a email. She thought I was the land lord!!!! After about 4 calls she says I thought you was the land lord!!! She then promised me that if the land lord does not fix the issues within the week she would arrange for wifi to be set up and then charge the landlord after wards, after i explained I am paying for wifi and I need it for work and when advertised the property came with wifi and I am not happy to pay the full price when I am not getting all the services I am paying for. After that promise from Mallina, ive heard nothing that was 3 weeks ago. There been so many other issues from the start, just to mention one more, they let workers in the house without letting the residents knowing!!, and the work man switched off the fridge with all my food in it, adam hooley was dealing with issue at time if he told us work men where coming I would have moved all my food to a differet fridege. I came home at 10 to all my food ruined. I think he does not know how to use his phone ive never had a call from him ever on updates, after leaving him a voice message he was saying sorry at 11pm via text and not answering my calls. The customer service and commination is the worst I have ever seen in my life don’t understand how professional company can operate in this way and cannot wait for my tenancy is over with white gate / martin & co. and if I was I could afford to just get out the contract I would immediately. I will also be reporting this to the house standard there’s holes in the floor and exposed wiring. I will not be paying full rent until the wifi is fixed, as i am having to pay extra for a service that should be included. God knows when the last time the radiators were drained, the shower head is celotaped on, and the sofa is a is a joke !!! the extractor fan in the kitchen hasn’t work since I got there 7 months ago so the kitchens got grease everywhere. James response—— Thank you for your email. I can only apologise for the issues you are facing at 4 Towles Mill. I am in the process of investigating this matter with our team at Syston and your landlord and I will of course come back to you shortly with a full response. I am sorry you have also felt the need to leave a negative Google review as well. Please leave this matter with me for a short time and I will respond in full. Kind regards, James Been 2 weeks mate NOT HEARD NOTHING, Cheers 🥂 these are the sofas they provide under " Fully Furnished"

Sorry you’ve have to rate us as 1 star. Please tell us why so we can put this right for you. leicester@whitegates.co.uk