I had the worst experience with whitegates I wouldn t recommend them at all.They have a policy of keeping you waiting and delaying every proceedure to the most.On top of that I lost about £1000 because of their lack of consistency.Even though you might consider the permanent solution that you provided enough I should inform you that clients shouldn t pay for your offices mistakes and you ahould be more carefull on what apartments you suggest.You didin t evem have an idea of what the property was.the only window had access to a yard full of garbadge that smelled terrible so apart from the rest it was very unhealthy for anyone to live there. I hope my feedback will give you the opportunity to change your policy.