I regret choosing this company to sell my house, I have had very little viewings, very bad service all round. Viewing appointments being the most inconvenient EXPERIENCE I have ever had, agent not turning up to the booked time slot, customers always arriving before the agent and asking to view without supervision because there is no representative from white gates that has showed up(no covid pre-caution). Absolutely no contact from the estate agent (mahul) to notify of any changes or delays. Appointments being scheduled for mostly weekends where they expect you (the customer) to show your house to strangers, especially in the current climate that is the most ridiculous thing i have heard, and if the agent hasn't turned up they tell you to do their job for them. Price was exaggerated and was later reduced due to no Interest. I do believe this company is a total joke and I wouldn't recommend it to anyone ever. The clients that came to view were mostly disappointed with whitegates and the only answer I've heard is excuses like we can reschedule. Stay well away from excuse Gates they are awful. Have a good day :)NegativeResponsiveness, Quality, Professionalism, Value

We live in rental property. There are so many problems radiators not working and one window is broken. We complaint many times from last 3 months to them. They don't listen. We live in freezy house with two kids. They aren't responsible. Please stay away form them.👎👎👎👎NegativeResponsiveness, Quality

Lack of communication. They are not fixing their own mistakes and ignores calls and emails about the issue. Through the phone management team promises to fix the mistake, but over one week nothing has been done.

I rarely leave reviews but feel I have to post this as a warning to any landlord thinking of employing Whitegates as a letting agent. I can not comment on their performance selling property but if the same personnel are involved then I would advise caution. As single property landlord here was my experience over the last 12 months. They allowed my tenancy to run up over 6 months of arrears and still did not notify me. They calculated the arrears incorrectly, mishandled the repossession, provided no communication and refused to reply to phone calls or emails. Provided poor or incorrect information with regard to recovering the debt through the small claims court (in the end I did it all myself). Refused to provide me with the information needed to recover my deposit meaning it took over 6 months and my suing the company through the small claims court to recover my deposit. Even after the CCJ I had to execute a warrant and send the baliffs in to recover my funds! They have sent a statement showing the money is being paid, but have still not paid as of this morning. That is typical of this business which says one thing and does another. Save yourself a lot of trouble and deal with people who do what they say, know what they are talking about, and actually communicate with you! I have rarely experienced such terrible service from any company.

Rented from this company for nearly 3 years. Absolutely atrocious customer service, delays in liaising with owners for repairs. I wouldn't recommend renting from them at all! Infact they are not worth a 1*

Would give minus 5 if I could! The worst of the worse agents out there! BUYERS/VENDORS BEWARE! They care about nothing but their commission, wont try push your sale through AT ALL. We had to do all the leg work for our place that my husband was buying, they chased our solicitors once in eight months and only to see if there was a completion date. They failed to inform us of key information which was detrimental to the sale and had we known wouldn't have purchased this house. Award winning is complete BS they dont even know what customer service is, put a complaint in beginning of October was told a reply would be given in 15 working days and we are still waiting. If this is what they call service I wonder how bad their average service would be. Never ever again would we go through Whitegates or recommend them.

Worst experience iv ever had with an estate agent paid holding deposit for a house for them to keep changing what they needed for us to rent the property we did everything they asked then to be told another applicant had the property even though I had paid the holding deposit so they shouldn't of let another person apply until our application had been finished. Also.wouldnt give holding deposit back.

Nightmare of a company. Not helpful at all. Ignore your calls/emails.

Poor service, been without heating for 4 days and have a child under 1 living at the property and it still hasn’t been resolved! I am still looking for a resolution, however the staff are not helpful at all, and no one is dealing with the situation.