The first interactions were very professional but after they had secured our business the service was not of the same standard. After checking our property listing we could see a bedroom had been missed off, which took several calls to get corrected. It was agreed Whitegates would carry out the viewings due to us working full time, however when a potential buyer turned up 5 minutes late on a Friday evening the estate agent had already left, leaving the potential buyer sat outside. After some time we decided to remove the house from sale but 4 weeks later we are still trying to get Whitegates to remove our property from their website. Currently Whitegates are still attempting to arrange new viewings and refuse to remove our property from their website despite numerous telephone calls, live chats and email confirmations.