Tried to sell my property with them, via their agent Andrew Gaunt. he told me he had an "investor" and he was good to go.... months passes , They refused to answer my calls and even tried blackmailing me over email( saying I was in contract and I couldn't pull out of the sale even though 4 months had passed from the time time me accepting their offer and the property was still not sold as their "investor" couldn't secure a mortgage !NegativeResponsiveness, Professionalism

I haven't had an dealings with them

Absolute sham of a company, well, one of many companies under different trading names with 2 common denominators, 1) They keep re-inventing themselves in the same offices with the same staff. 2) The are all ran by Mithul Gadhia. (Remember the name for the pic below...) NOW REINVENTED AGAIN AS SMOOTHS ESTATE AGENCY IN SILEBY & HALFORD STREET LEICESTER BEFORE YOU INVEST YOUR MONEY OR YOUR TRUST IN BODEN SAMUAL OR SMOOTH ESTATE AGENCY, take a moment to Google "Business Live Mithul Whitegates" - Yes he owned Whitegates too until recently.... But the most amazing fact is even with debts of over £850000, someone managed to park a very smart Range Rover outside his premises with a lovely private registration on it a couple of weeks ago...... What's the chances of that??!!!!!

I regret choosing this company to sell my house, I have had very little viewings, very bad service all round. Viewing appointments being the most inconvenient EXPERIENCE I have ever had, agent not turning up to the booked time slot, customers always arriving before the agent and asking to view without supervision because there is no representative from white gates that has showed up(no covid pre-caution). Absolutely no contact from the estate agent (mahul) to notify of any changes or delays. Appointments being scheduled for mostly weekends where they expect you (the customer) to show your house to strangers, especially in the current climate that is the most ridiculous thing i have heard, and if the agent hasn't turned up they tell you to do their job for them. Price was exaggerated and was later reduced due to no Interest. I do believe this company is a total joke and I wouldn't recommend it to anyone ever. The clients that came to view were mostly disappointed with whitegates and the only answer I've heard is excuses like we can reschedule. Stay well away from excuse Gates they are awful. Have a good day :)

We live in rental property. There are so many problems radiators not working and one window is broken. We complaint many times from last 3 months to them. They don't listen. We live in freezy house with two kids. They aren't responsible. Please stay away form them.👎👎👎👎 …

Lack of communication. They are not fixing their own mistakes and ignores calls and emails about the issue. Through the phone management team promises to fix the mistake, but over one week nothing has been done.NegativeResponsiveness, Professionalism

I had the 'pleasure' of dealing with Whitegates as both a Tenant and a first time buyer. Just my luck that the agent selling the property was Whitegates. Extremely unprofessional with a disgusting Property Management Team. Namely James Powdrill and Mitul Gadhia who is also the CEO. My hot water went in the property several times as a tenant and they were absolutely useless at trying to solve the problem. Very luckily for me the Landlord sold the property and the New Landlord resolved the issue straight away. When it came to buying my house they would cancel my viewings an hour before. This credit goes to Andrew Gaunt. And when I completed and called to arrange pick up for the rest of my keys after already being in the property a week. Mahul Patel said he has to 'double check' if I'm completed. I don't know how much more ignorant and useless a company can be.NegativeResponsiveness, Quality, Professionalism