Made an appointment for valuation to sell my property & agreed to meet their recommended mortgage adisadv after my property had been valued as I have already discussed my new mortgage with my existing provider. Mortgage Advisor not valuer eventually arrived for appointment as he had been given incorrect address by office even though I had confirmed by text. Valuer had rang in sick on day of my appointment, which I appreciate can happen, however I do not expect a change to appointment without prior agreement by me! Mortgage Advisor was very professional & apologetic, said he would give feedback to office & progress re-appointment. No response to date, needless to say if this is treatment of prospective customers, I will not be placing business with them. Appalling customer service!