Unfortunately my experience with Whitegates was not pleasurable. I rented via them for around 9 months. This was during a transition period, where they were going from Martin & co to Whitegates, although they were also known as Taylors? Problems begun from check-in day, where the representative didn't have the right keys and left me waiting for 4/5 hours to go and get the right keys. Whitegates, tried to charge me for a renewal of contract from a fixed term contract to a periodic rolling contract as I moved from the initial 6 months to a rolling monthly contract, I had to visit their branch and make clear to them they were in breach of the Assured short hold Tenancy agreement they retracted the charge, although this shows their lack of customer care, and basic contractual understanding. Inspections were scheduled with a reference of a charge for cancellations etc, and pictures were taken, without prior documented knowledge, (I have rented for 6 years with several agencies previously AJR, Nichols Bonfield (both great) and this has not previously happened. Whitegates, I recommend you document what happen during inspections in a welcome pack! Whilst a Tennant I reported issues with the boiler, which took 10+ weeks to get fixed, I was uncomfortable with tradesman visiting the property without my presence, this basic tenant right, created issues for me when trying to schedule repair appointments, it took a total of 5 visits from 2 separate plumbers to get the boiler fixed, that was about 2 hours to fix. I also reported via email to Whitegates other issues regarding leaking guttering, and a broken ceiling fan, neither of which were fixed, or even responded to. Overall their fees are amongst the highest in the industry, (as they are a national and more expensive than local firms, you will get passed from person to person, and not get the personal service you might expect from a local firm. Multiple emails I had sent them, simply did not get a response, it was also often difficult to speak to the right person. Based on other reviews I have read I think their strengths probably lie in sales rather than rentals