Our tenancy referencing is outsourced to HomeLet and we trust them to conduct due diligence on our behalf. This may require further information should they need. We are sorry you were not able to secure the property but we have to ensure we protect landlords and take HomeLet's recommendations. With regards to holding deposits, in the vast majority of cases we refund them. You are only not entitled to a refund should you fail referencing for not disclosing a material fact. We act in accordance with the legislation.