Dear Dimple, Further to the below, we have investigated and the property in question is a shared ownership property where we simply advertise and conduct viewings for the developer. We do not handle the application process or post sale activity which is why we were not involved in the transaction. Nicola our Deputy MD will respond to your email in full and pass your comments onto our client, the developer. Kind regards, Andrew Dear Dimple, I am sorry to hear of your feedback but we are grateful for it. Your feedback has been passed directly to the Directors who will contact you for further information. Whilst we take your comments on board. We operate on a no sale, no fee basis so naturally it is in our commercial interest that we proactively progress sales and delays do not help our clients or us as a business. We have tight processes in place to do what we can for a speedy completion. The vast majority of our sales complete within weeks as they are progressed every single week. We will investigate and respond to your directly. We are pleased you are in your new home and hope you are settling in well. Kind regards, Andrew