Having booked a viewing of a flat with this company, we turned up to said viewing to find out it had been cancelled, completely unbeknownst to me. Not an email or a phone call. It wouldn’t have been such an issue had we not driven 4 hours from London especially to view a property with this agent. Beware of their communication and maybe, just maybe double check a viewing the day before if you do decide to use them. It shouldn’t be the clients job but it will definitely save you time and effort.NegativeProfessionalism

Beware of this letting agent, they ripped you off in the deposit.   I was charged for a light bulb for £10 and,  dust over the heater and in the washing machine room and some hair on the carpet for £36 ( two hours cleaning charge).  Even though they said I have returned the apartment in good condition, they deducted a total of £46 from my deposit. They said they wanted to help their tenants to get 100% deposit back.  That's a lie! They tried their best to take deposit from you and fined you for the smallest problems they could amplify.

Avoid at all costs. Fine at the beginning to take your money but reported a maintenance problem 3 times and wasn’t fixed by the time I moved out. Was charged £153 for cleaning when i left to wipe the kitchen cupboards and change to light bulbs. Avoid!

The staff was very good but the preparation of the apartment was very poor, which has to reflect on the company. Many areas were not clean and the shower head didn't work, flying off at the first attempt at a shower. Great introduction to my new home. The inventory was not correct in several areas, which is potentially very serious for the incoming tenant. Fancy repair reporting system online but in view of my concerns, felt the company should have talked to me about these issues. Also, I don't see why I have to go online to register a complaint or anything else. Being in the midst of moving is very stressful; a call from them would have been appreciated. Very poor customer service.