The check-in and check-out processes with friendly, smooth and efficient. Some of the issues that I raised were quickly dealt with by a handyman who came over free of charge (to me) and fixed problems I had in the property I rented through Belvoir. I felt that communication around other more complex issues could have been a bit better as I was unaware of actions being taken behind the scenes to rectify issues I had raised. In general, my (and my partners) overall experience with Belvoir was a good one. To summarise: - Efficient / Friendly Check-In. - Efficient / Friendly Check-Out (Lots of useful information promptly provided on how to ensure a deposit is returned etc). - Generally good communication (fast responses to e-mails). - Some communication regarding more complex longer term issues could have been better. If my partner and I had rented a different property with less issues through Belvoir, this rating may well have been 5 star.