Generally a good agent, and on the whole staff seem professional and personable but the team is let down by a staff member who seems completely out of their depth. It makes it very hard work if you're having to deal with this person: for example calling us whilst we were on vacation asking 'where have you left the keys so we can do the inspection because today was your last day in the flat', he was a full month premature in asking us this, and claimed that 'no one has written the date you're moving on the file', when actually it was this very person who I was liaising with regarding our move... Something else that was slightly annoying was that the inventory done prior to our move in stated that a few bits and pieces needed doing (such as a completely broken toilet flush, and a new part needed for the boiler), and yet these weren't completed before we moved in and we had to request them to be fixed. Sarah, the office manager, is very efficient and we went to her if we had questions or needed anything done without hassle or misunderstanding. If the need arose, however, as a tenant I would possibly use them as an agent again.