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Hilbery Chaplin Residential - Laindon

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Fantastic team at Laindon. All very friendly and helpful. Calls taken straight away and even if the team is busy a message is taken and someone will call you back ASAP. Paul is a very professional and courteous person helping us get our property on the market, all the team where great with viewings and Corrine was amazing, helping us getting to exchange and complete. If you are looking to sell your house... This is the team to do it! Thanks so much

5.00 /5

Fantastic team at Laindon. All very friendly and helpful. Calls taken straight away and even if the team is busy a message is taken and someone will call you back ASAP. Paul is a very professional and courteous person helping us get our property on the market, all the team where great with viewings and Corrine was amazing, helping us getting to exchange and complete. If you are looking to sell your house... This is the team to do it! Thanks so much

4.00 /5

Tried multiple different outlets to sell our house and they were very well informed of the market and what to try next. All the staff members were incredibly friendly and knowledgeable of the whole process and put you at ease when issues arise. A special thanks to Lewis who continually chased the chain to keep things moving efficiently.

Reply from agent

We truly appreciate your positive feedback. Its always great to hear that our efforts are making a difference, thank you for taking the time to share your experience.

1.00 /5

I have had very little contact with them as my agent I don’t feel like they really care at all Moving agents now

1.00 /5

The staff are unprofessional. Might have given negative star if possible. Look Away

Reply from agent

Dear ‘’Poke Man’’ We have no record of you contacting our branch and are therefore we are unsure how you can leave such a negative review. Please contact the branch manager at paulwood@hilberychaplin.co.uk so that he can look further into your comments. Thank you

1.00 /5

Awful estate agents Happy to take your money for no support, no communication. They only have high star reviews as they only ask particular clients to review them.NegativeResponsiveness, Quality, Professionalism, Value

1.00 /5
06.10.2020

Terrible experience, was left with a feeling of discrimination because we aren’t British So we found a house for rent on their website and my partner called them to book a viewing( they had no pics on the website just with the front of the house) We barely managed to get an appointment after many calls , each time we were given different excuses ( Blaming the actual tenant that she doesn’t want anyone in the house yet while she is there) Every time my partner was given a new excuse , then I called and I asked if the house is on the market or not and said to them that we are interested in the house but we can’t be kept on hold for ever and that if we cannot see the house we will go for other properties cause we will not wait for any more longer and suddenly in 10-15 minutes they were able to book an appointment When I called I was given total different reasons then what my partner was told so from the start everything was weird. We managed to see the house , the tenant , a very nice lady showed us around , she told us very clear that what the agency said to us was total lie and that she had nothing against viewings We saw the house on a Saturday and we decided to take it so on a Monday morning first hour we called them to tell them we want to start the procedures and guess what again we be been put on hold ( wait a little bit to speak with the landlord, wait cause I didn’t get ahold of the landlord and so) The house was a 2 double bedroom detached bungalow, we were a family of 3, all working individuals with good jobs and over 90k annual income So we be been told to wait , then we are told that the landlord has more viewings even though we met all the requirements ( house was 1300 a month , we are 3 individuals with over 90 k incomes)and said we are taking the house and at the end to be told that they are giving the house to someone else , when I asked based on which criteria was this if we were first interested and they basically refused to start the paperwork and told to wait they said that the la lord decided based on number of people and I come , for his sake it was only a 1300 a month house with 2 double bedrooms and we were only 3 so for me from the start this sounded like DISCRIMINATION

1.00 /5

Not to be trust .... got my property for 4 months and booked 9 viewings but only 6 turn up of which 4 we need to do it ourselves and they started giving us feedback for people who didnt turn up and when started questioning they said they got feedback wrong on different properties....also be careful on signing contract as they try to hold of ur property for long and then once contract signed then I didnt even get any calls for 2 weeks and then I have to follow up and then they got some excuses .... at last I have to wait for 4 months and then kick them out as they turned our to be useless

Contact details

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Address

The Estate Office, High Road, Laindon, Essex, SS15 6DQ, South East, UK, SS15

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