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Curchods Kingston upon Thames

A selection of reviews/testimonials by highest rating
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2.00 /5

I'm surprised I need to collect the key from the agent's office instead meet up at the new house. since all my friends received greeting from an agent at new house unfortunately not my case. I went to my new house the next day after collected the key. When I opened the door, there's a strong urine smell, since the previous vendor did not remove the dog and the pet's toilet rack and their used blanket, and there are 3 packs of rubbish bags with worms around in the house. there's also some unfinished drink right behind the room door, when I open the room door, soft drink liquid splashes everywhere. Anyway. I'm kind of disappointed with what I experienced on my completion date. I expect the property agent should have a responsibility to ensure the house pass to the new owner, should be in a clear and normal empty house but not messy. The reason why I turned up at 9am on the completion date because I communicated with your team 3-4 weeks ahead regarding the date for the survey booking and the time start from 9.30am to 3.30pm. Your team replied "no problem", that's why I proceed with the booking on surveyor service. When the date came, I email and call to confirm the date for the surveyor's visit, the agent said NO the day before at 6pm, and the surveyor team has booked a hotel in Kingston to get ready for tomorrow’s service. I strongly believe it's a communication problem.NegativeProfessionalism

Reply from agent

Thank you for taking a time to leave a review. I would say that the practicalities of agents handing over keys on completion are extremely difficult, especially at present. We have 4 completions tomorrow and 7 on Friday and unfortunately we cannot possibly be at all these properties waiting for new buyers to arrive. In relation to your purchase, I think you can say the vendor left in a hurry as they felt pressured to leave when you turned up at 9am with two architects when they were trying to pack up their belongings. I feel sure the property would have been cleaned more thoroughly had the vendor been given the appropriate time to vacate their large family home. It is the client's responsibility to present the property fit for handover, not the agent. We have no control or jurisdiction over that. We worked hard to get the sale completed for you and I feel your frustration at the seller has been wrongly directed at us with this review.

Contact details
Sales Phone:

020 8546 6800

Sales Email:

kingston@curchods.com

Lettings Phone:

020 8546 6633

Opening hours

Unknown

Address

56-58 Wood Street, Kingston Upon Thames, Surrey, KT1 1UW, UK, KT1

About

Our estate agents in Kingston upon Thames specialise in the sales and letting of residential properties in Kingston upon Thames, Surbiton and the surrounding villages. Whether you’re buying, selling, letting or renting in the local area, Curchods Estate Agents are the experts on your doorstep in Kingston upon Thames. Our office also houses a dedicated lettings team on the first floor. Our Kingston branch is headed up by Branch Manager, Scott Carson, who began his estate agency career some 25 years ago. Scott says his success is based on hard work, commitment, and excellent training and development. He comments: “I have successfully managed a number of estate agency branches including Richmond, Esher and now Kingston. I pride myself on my positive ‘can do’ attitude to provide great customer service and make moving house as hassle-free as possible for our clients, ensuring that they continue to return and recommend me. I have moved house numerous times in the past 25 years as my family has grown and therefore know first hand what clients want and need!” Curchods Kingston upon Thames was recently awarded ‘Gold Winner’ for estate agent in Kingston upon Thames at the British Property Awards 2024 – an independent industry award which focuses on customer service. Kingston Lettings Manager Leo Der-Galestanian started in the Lettings Industry at the age of 23 in 2005 and over the years has built up valuable first-hand experience which he uses to advise our Landlords and Tenants on the processes, legalities and potential pitfalls when renting out their homes or investment properties.

Our team

No team information available

Association of Residential Letting Agents
National Association of Estate Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Trading Standards
onthemarket
rightmove

No marketing information available

No awards information available

No marketing information available

No awards information available